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- Tasks: Support the Strategic Housing Team and assist with customer enquiries in a fast-paced environment.
- Company: Join Wychavon and Malvern Hills District Council, making a positive impact in your community.
- Benefits: Enjoy agile working, generous leave, excellent pension, and health support.
- Why this job: Be part of a team that values your contribution and offers real career development.
- Qualifications: GCSE in Maths and English at Grade C or above; strong customer focus required.
- Other info: Full driving license needed; dynamic role with opportunities for growth.
The predicted salary is between 22600 - 31000 £ per year.
Salary: £26,824 – £31,022 per annum
This is an exciting opportunity to join the Shared Housing Service working for both Wychavon and Malvern Hills District Council/s as a Housing Assistant, supporting the Strategic Housing Team. This role is a permanent role, 37 hours working from Monday through to Friday.
The successful candidate will need to be able to work independently in a fast-paced environment dealing with customer enquiries and liaising with external agencies. The ability to use all Microsoft packages would be advantageous.
About you
- Hold a GCSE in Maths and English at Grade C or above (or equivalent qualification)
- Have a strong customer focus and be able to adapt their behaviour to communicate with the customer in a way that suits the customer’s needs
- Be able to use Microsoft programmes, such as Outlook, Word, Excel, Teams, Sharepoint
- Assist either Housing Options, Private Sector Housing or the Strategic Housing Teams to undertake administrative duties
- Maintain the computerised systems used by the Housing Service
- Actively promote services available to the public/stakeholders and keep information up to date
- Provide advice to members of the public in respect of all aspects of Housing. This could be via telephone, email, web forms, in person or home visits.
- Support the Principal Housing Officers to effectively monitor service delivery and report performance on a quarterly basis.
- Submit government returns for various aspects of the Housing Service on the Governments central portal – DELTA.
- Assist in the preparation of reports.
- Attend Council meetings and meetings with statutory/voluntary agencies as required.
- Raise purchase orders when services are purchased, raise invoices when the Local Authority is charging for services, and processing invoices for payment.
- Raise sundry debtor accounts and monitor payments, to ensure effective use of Council funds.
- The ability to undertake site and home inspections.
- Full driving license and access to a car is required.
What we can offer
Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
- Agile Working
- Excellent pension scheme with employer contributions
- Generous annual leave entitlement with options to purchase additional annual leave
- Committed training programme and development opportunities
- Onsite nursery with 20% staff discount
- Discounted Gym and swim membership
- Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
- Cycle to Work scheme
- Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
To discuss the post or for further information, please contact Rachael Tooth, Principal Housing Officer.
Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.
Closing date: Sunday 25 January 2026
Interview date: Thursday 5 February 2026
Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.
Location: Pershore
Housing Assistant in Lydbrook employer: Malvern Hills and Wychavon District Councils
Contact Detail:
Malvern Hills and Wychavon District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant in Lydbrook
✨Tip Number 1
Get to know the company! Research Wychavon and Malvern Hills District Councils, their values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer enquiries, it's crucial to demonstrate your ability to adapt your communication style. Role-play common scenarios with a friend or family member to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing services. This can give you insider knowledge and potentially lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Housing Assistant in Lydbrook
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Assistant role. We want to see how you can bring value to our team, so don’t hold back on showcasing your customer service skills!
Show Off Your Microsoft Skills: Since using Microsoft packages is a big part of this job, be sure to mention any relevant experience you have with Outlook, Word, Excel, and Teams. We love seeing candidates who are tech-savvy and can hit the ground running!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Malvern Hills and Wychavon District Councils
✨Know Your Stuff
Make sure you understand the role of a Housing Assistant and the specific responsibilities mentioned in the job description. Familiarise yourself with the Shared Housing Service and the councils involved. This will help you answer questions confidently and show your genuine interest in the position.
✨Customer Focus is Key
Since this role involves dealing with customer enquiries, think of examples from your past experiences where you've successfully handled customer interactions. Be ready to discuss how you adapt your communication style to meet different customer needs, as this will demonstrate your strong customer focus.
✨Brush Up on Microsoft Skills
As proficiency in Microsoft packages is advantageous, take some time to practice using Outlook, Word, Excel, Teams, and SharePoint. You might be asked about your experience with these tools, so being able to discuss specific tasks you've completed using them will give you an edge.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you're not only interested in the job but also in how you can contribute to the team's success.
