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- Tasks: Support the Strategic Housing Team and assist with customer enquiries in a fast-paced environment.
- Company: Join Wychavon and Malvern Hills District Councils, making a positive impact in your community.
- Benefits: Enjoy agile working, generous leave, training opportunities, and employee discounts.
- Why this job: Be part of a team that values your contribution and supports your career growth.
- Qualifications: GCSE in Maths and English at Grade C or above; strong customer focus required.
- Other info: Full driving license needed; dynamic role with excellent development opportunities.
The predicted salary is between 22800 - 31000 £ per year.
Salary: £26,824 – £31,022 per annum
This is an exciting opportunity to join the Shared Housing Service working for both Wychavon and Malvern Hills District Council/s as a Housing Assistant, supporting the Strategic Housing Team. This role is a permanent role, 37 hours working from Monday through to Friday.
The successful candidate will need to be able to work independently in a fast-paced environment dealing with customer enquiries and liaising with external agencies. The ability to use all Microsoft packages would be advantageous.
About you
- Hold a GCSE in Maths and English at Grade C or above (or equivalent qualification)
- Have a strong customer focus and be able to adapt their behaviour to communicate with the customer in a way that suits the customer’s needs
- Be able to use Microsoft programmes, such as Outlook, Word, Excel, Teams, Sharepoint
- Assist either Housing Options, Private Sector Housing or the Strategic Housing Teams to undertake administrative duties
- Maintain the computerised systems used by the Housing Service
- Actively promote services available to the public/stakeholders and keep information up to date
- Provide advice to members of the public in respect of all aspects of Housing. This could be via telephone, email, web forms, in person or home visits.
- Support the Principal Housing Officers to effectively monitor service delivery and report performance on a quarterly basis.
- Submit government returns for various aspects of the Housing Service on the Governments central portal – DELTA.
- Assist in the preparation of reports.
- Attend Council meetings and meetings with statutory/voluntary agencies as required.
- Raise purchase orders when services are purchased, raise invoices when the Local Authority is charging for services, and processing invoices for payment.
- Raise sundry debtor accounts and monitor payments, to ensure effective use of Council funds.
- The ability to undertake site and home inspections.
- Full driving license and access to a car is required.
What we can offer
Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
- Agile Working
- Excellent pension scheme with employer contributions
- Generous annual leave entitlement with options to purchase additional annual leave
- Committed training programme and development opportunities
- Onsite nursery with 20% staff discount
- Discounted Gym and swim membership
- Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
- Cycle to Work scheme
- Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
To discuss the post or for further information, please contact Rachael Tooth, Principal Housing Officer.
Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.
Closing date: Sunday 25 January 2026
Interview date: Thursday 5 February 2026
Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.
Location: Pershore
Housing Assistant employer: Malvern Hills and Wychavon District Councils
Contact Detail:
Malvern Hills and Wychavon District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Get to know the company! Research Wychavon and Malvern Hills District Councils, their values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting the public, think of examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Be ready to share these stories during your interview.
✨Tip Number 3
Brush up on your Microsoft skills! Familiarise yourself with Outlook, Word, Excel, and Teams. You might even want to create a quick project or document to showcase your proficiency, which could impress the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Assistant role. We want to see how you can bring value to our team, so don’t hold back on showcasing your customer service skills!
Show Off Your Microsoft Skills: Since using Microsoft packages is a big part of this job, be sure to mention your proficiency in Outlook, Word, Excel, and others. We love seeing candidates who are tech-savvy and can hit the ground running!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications shine through without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Malvern Hills and Wychavon District Councils
✨Know Your Stuff
Make sure you understand the role of a Housing Assistant and the specific responsibilities mentioned in the job description. Familiarise yourself with the Shared Housing Service and how it operates within Wychavon and Malvern Hills District Councils. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Customer Skills
Since this role requires a strong customer focus, think of examples from your past experiences where you've successfully dealt with customer enquiries or resolved issues. Be ready to discuss how you adapt your communication style to meet different customer needs, as this is crucial for the role.
✨Brush Up on Microsoft Packages
The job mentions the need for proficiency in Microsoft programmes like Outlook, Word, and Excel. Before the interview, practice using these tools, especially if you have to prepare reports or manage data. Being able to demonstrate your skills in these areas will give you an edge.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and the council's goals. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
