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- Tasks: Join our team as a Control Officer, maintaining the Open Revenues application and ensuring efficient service delivery.
- Company: Be part of South Worcestershire Revenues & Benefits, a dynamic team focused on efficiency and development.
- Benefits: Enjoy a great pension scheme, generous leave, training opportunities, and discounts on gym memberships.
- Why this job: This role offers skill development, a supportive culture, and the chance to make a real impact.
- Qualifications: 5 GCSEs including Maths and English, experience with Microsoft 365, and knowledge of Revenues or Benefits systems.
- Other info: Office-based role with some agile working; contact Nicky Andrews for more info.
The predicted salary is between 27111 - 31586 £ per year.
Salary: £27,111 – £31,586 per annum
Control Officer
Permanent contract - 37 hours per week
About the team
South Worcestershire Revenues & Benefits are looking for a Control Officer. This is an opportunity to join a dynamic team who strive to bring efficiencies to our Revenues and Benefits service whilst delivering projects and ensuring systems are kept up to date and reconciled. Working within the service provides great opportunities to learn new skills and develop.
The successful candidate will be responsible for the effective maintenance of the Open Revenues application to ensure the efficient running of the service.
About you
- Experience of Microsoft Office/ Microsoft 365 applications such as Excel/Outlook and Teams
- 5 GCSE’s Grade A*-C or 9-4 including Maths and English.
- Relevant experience working in a Revenues or Benefits team knowledge of the Civica Open Revenues system or equivalent
- Experience of identifying and resolving IT issues
- Adapting to competing demands of the service
- Experience of working to and delivering to tight deadlines
What we can offer
Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
- Excellent pension scheme with employer contributions
- Generous annual leave entitlement with options to purchase additional annual leave
- Committed training programme and development opportunities
- Onsite nursery with 20% staff discount
- Discounted Gym and swim membership
- Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
- Cycle to Work scheme
- Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.
To discuss the post or for further information, please call Nicky Andrews on 01386 565247
Closing date: Sunday 30 March 2025
Interview date: Monday 07 April 2025
Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.
Location: Pershore
Control Officer employer: Malvern Hills and Wychavon District Councils
Contact Detail:
Malvern Hills and Wychavon District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Officer
✨Tip Number 1
Familiarise yourself with the Civica Open Revenues system or similar applications. Understanding how these systems work will give you a significant edge during the interview, as you'll be able to discuss your relevant experience confidently.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Excel, as it's crucial for data management in this role. Consider creating a few sample spreadsheets or reports to demonstrate your proficiency during discussions.
✨Tip Number 3
Prepare examples of how you've successfully resolved IT issues in previous roles. This will showcase your problem-solving abilities and adaptability, which are key traits for a Control Officer.
✨Tip Number 4
Research the South Worcestershire Revenues & Benefits team and their recent projects. Being knowledgeable about their initiatives will help you engage in meaningful conversations during the interview and show your genuine interest in the position.
We think you need these skills to ace Control Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in Revenues or Benefits teams. Emphasise your familiarity with Microsoft Office applications and any experience with the Civica Open Revenues system.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to adapt to competing demands and your experience in resolving IT issues, as these are key aspects of the Control Officer role.
Highlight Relevant Qualifications: Clearly list your GCSEs, especially your grades in Maths and English, as these are essential requirements for the position. If you have additional qualifications or training, include those too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Malvern Hills and Wychavon District Councils
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Office and specifically Excel, as this role requires proficiency in these applications. Be prepared to discuss how you've used these tools in previous roles, especially in relation to managing data or resolving IT issues.
✨Demonstrate Your Knowledge of Revenues and Benefits
Familiarise yourself with the Civica Open Revenues system or similar platforms. During the interview, be ready to explain how your past experiences in a Revenues or Benefits team have equipped you for this role, and share specific examples of how you've contributed to improving processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle competing demands and tight deadlines. Think of examples from your past work where you successfully managed multiple tasks or resolved conflicts, and be ready to articulate your thought process and outcomes.
✨Emphasise Your Adaptability and Teamwork
Since the role involves working within a dynamic team, be sure to convey your ability to adapt to changing situations and collaborate effectively. Share instances where you've worked closely with colleagues to achieve common goals, highlighting your communication skills and willingness to support others.
