At a Glance
- Tasks: Patrol local areas, issue penalty notices, and assist the community with parking.
- Company: Join Wychavon District Council, serving Bromsgrove and Redditch with essential parking services.
- Benefits: Enjoy a great pension, generous leave, gym discounts, and health support.
- Other info: Flexible shifts, including weekends; must have access to a vehicle for patrols.
- Why this job: Make a real impact on local traffic flow while enjoying a supportive work culture.
- Qualifications: Good education in English and Maths; customer service experience preferred.
The predicted salary is between 27711 - 30060 £ per year.
Civil Enforcement Officer
28,598 to 31,022 per annum (pay award pending)
12 month fixed term contract - 37 hours per week worked on a rota
37 hours per week with weekend and Bank Holiday working on a rota basis. Hours of work may vary between 6.00 am and 12.00 midnight
Wychavon District Council operates a range of parking services on behalf of Bromsgrove District Council and Redditch Borough Council.
Duties of a Civil Enforcement Officer :
- Issuing penalty charge notices to vehicles parked in contravention of the Traffic Regulation Orders for On-Street locations in the Bromsgrove district and Redditch borough, and in the Off-Street car parks
- Work is completed mainly on foot and will involve moving between sites
- Patrolling the local areas to maintain good traffic flow
- Undertake ticket machine checks and assist people in the community to use our facilities
- Make a difference to the way people can use and access parking spaces
- Regularly assist customers at Bromsgrove Shopmobility
- Work flexibly on a rota basis, covering a variety of shifts including weekend working
About you
The successful candidate will:
- Have a good standard of education with qualifications in English and Mathematics
- Be highly motivated with good interpersonal skills and be able to handle sensitive (and sometimes confrontational) situations confidently and calmly in a professional manner
- Have good communication skills and an ability to work on your own initiative
- Be able to travel and patrol around the Bromsgrove district and Redditch borough including the outlying villages is essential, and you will need to have access to and use of a vehicle to carry out these patrols (business use insurance for your vehicle will be required)
- Be working outside alone in all weathers and walking for long periods, (seven or more hours per day)
- Need to be able to work on a rota basis and cover a variety of shifts including weekends
- Be able to undertake other duties as required and provide support to other local areas when needed
- Have experience in a similar role or in customer service, retail and hospitality
What we can offer
Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as
- Excellent pension scheme with employer contributions
- Generous annual leave entitlement with options to purchase additional annual leave
- Committed training programme and development opportunities
- Discounted Gym and swim membership
- Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
- Cycle to Work scheme
- Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
To discuss the post or for further information please call Kelly Griffin on (available Tuesday to Friday)
Closing date: Sunday 28 June 2026
Interview date: Thursday 9 July 2026
Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised
Attached documents
Employee Benefits
Wychavon District council plan
Job Description
Civil Enforcement Officer in Bromsgrove employer: Malvern Hills and Wychavon District Councils
Wychavon District Council is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture and a range of attractive benefits including a generous pension scheme, annual leave options, and health and wellbeing support. As a Civil Enforcement Officer in Bromsgrove, you will enjoy meaningful work that directly impacts the community while benefiting from committed training programmes and opportunities for personal growth in a dynamic environment.
Contact Details:
Malvern Hills and Wychavon District Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Civil Enforcement Officer in Bromsgrove
✨Tip Number 1
Familiarise yourself with the Traffic Regulation Orders in the Bromsgrove district and Redditch borough. Understanding these regulations will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This role may involve confrontational scenarios, so being able to articulate your experience in managing such situations will be beneficial.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the position requires covering various shifts, including weekends and bank holidays, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Prepare to talk about your ability to work independently and on foot for long periods. Highlight any previous roles where you had to manage your time effectively while patrolling or working alone, as this is crucial for a Civil Enforcement Officer.
We think you need these skills to ace Civil Enforcement Officer in Bromsgrove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or similar roles. Emphasise skills like communication, conflict resolution, and your ability to work independently.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the duties of a Civil Enforcement Officer. Mention your motivation for applying and how your skills align with the requirements outlined in the job description.
Highlight Relevant Qualifications:Ensure you mention your qualifications in English and Mathematics clearly in your application. If you have any additional certifications or training related to enforcement or customer service, include those as well.
Prepare for Potential Questions:Think about how you would handle confrontational situations and be ready to discuss your approach during the interview. Prepare examples from past experiences that demonstrate your problem-solving and interpersonal skills.
How to prepare for a job interview at Malvern Hills and Wychavon District Councils
✨Know the Role Inside Out
Make sure you understand the duties of a Civil Enforcement Officer. Familiarise yourself with traffic regulation orders and the importance of maintaining good traffic flow. This will show your genuine interest in the role.
✨Demonstrate Your Interpersonal Skills
Since the job involves handling sensitive situations, prepare examples from your past experiences where you've successfully managed confrontational scenarios. Highlight your ability to remain calm and professional under pressure.
✨Show Your Flexibility
Be ready to discuss your availability for various shifts, including weekends and bank holidays. Emphasise your willingness to adapt to the rota system and cover different areas as needed.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the team dynamics, training opportunities, and the challenges faced by Civil Enforcement Officers. This shows your enthusiasm and helps you gauge if the role is right for you.
