Fees Manager

Fees Manager Location: Malvern Contract Type: Permanent Hours: Full Time, 37.5 hours per week Closing Date: 30 October 2025 Thank you very much for your interest in our Fees Manager role here at Malvern College. The team here has a wide-ranging remit, working closely with a range of stakeholders within the College. This offers a great opportunity for the applicant to be part of a committed team and have demonstrable team skills to build effective and supportive relationships with colleagues. You will work closely with, and report to, the Financial Controller. You will manage all aspects of pupil billing and fee collection, ensuring accurate invoicing, timely payments, and effective communication with parents and guardians. The Fees Manager plays a key role in supporting the financial sustainability of the school and maintaining positive relationships with stakeholders. Fee Billing & Invoicing • Prepare and issue termly fee invoices and ad hoc charges (e.g. trips, music lessons). • Maintain accurate records of pupil accounts and billing information. • Liaise with Admissions to ensure correct pupil data. • Prepare bills for advance payment of fees and annual fees. Credit Control • Monitor outstanding balances and follow up on overdue accounts. • Implement and manage payment plans where appropriate. • Escalate serious arrears to the Financial Controller and Senior Finance and Operations Director and support legal recovery processes if needed. Parent Customer Service and Communication • Respond to parent queries regarding invoices, payment plans, and account statements in a professional and timely manner. • Advise parents on payment options and help resolve any disputes regarding fees. • Provide support to the school leadership on sensitive fee-related matters, including hardship cases or fee reductions. Bursary Administration • Administer the full bursary lifecycle: application, assessment, award, review, and renewal. • Liaise with families to support bursary applications, ensuring confidentiality and empathy throughout the process. • Prepare recommendations for bursary awards for review by the Bursary Committee. Systems & Reporting • Maintain and update the school\’s finance system (Accounts IQ) and the school\’s MIS (iSAMS). • Produce regular reports on fee income, aged debtors, and forecasts. • Maintain records of awards and remissions given to pupils. • Reconciliation of fees in iSAMS to accounts system on a termly basis. • Support the annual audit and provide documentation as required. Compliance & Governance • Ensure compliance with school policies, data protection regulations, and financial procedures. • Review processes and Improve efficiency. Benefits • 5 weeks holiday per annum plus public holidays. • Contributory pension scheme with Royal London (successful candidates will be auto enrolled after successfully completing 3 months service). • Generous membership terms (family and personal) for the College Sports Facility. • Discounted childcare at holiday day camps (held during holidays at The Downs Malvern). • Discounted hot drinks in the College\’s new onsite cafe, The Grub. • Free on-site parking. • Cycle-to-Work scheme. • Free access to the Malvern College Library. • Death in Service Insurance cover and Personal Accident Insurance cover. • We support colleagues that require some additional support through a local Counsellor. Malvern College is committed to safeguarding and promoting the welfare of its pupils and expects all employees to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are \’spent\’ unless they are \’protected\’ under the DBS filtering rules) in order to assess their suitability to work with children. Candidates must be prepared to undergo child protection screening and an Enhanced DBS check. You may also have experience in the following: Finance Administrator, Accounts Administrator, Credit Controller, Bursary Officer, Finance Officer, School Finance Manager, Billing Manager, Accounts Receivable Manager, Financial Administrator, Finance Coordinator, etc. REF-(Apply online only)