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For Companies At a Glance
- Tasks: Be the face of our restaurant, ensuring a smooth dining experience for guests.
- Company: Join Malmaison, a vibrant brand known for unforgettable dining experiences.
- Benefits: Enjoy flexible shifts, competitive pay, and amazing perks like discounts and wellness initiatives.
- Why this job: Kickstart your career in hospitality with training, progression opportunities, and a fun work culture.
- Qualifications: No experience needed, just a passion for customer service and a willingness to learn.
- Other info: Work with a sustainable company that values community and offers unique employee benefits.
About the Location
Opened 2005
95 bedrooms
46‑seater Bar & Grill
3 private event spaces – largest seats up to 100
Housed in a former prison, the rooms in the hotel are rather more spacious than your average jail cell. Just 5 minutes from most of the city’s main attractions, this is without a doubt one of the most unique and thrilling hotels in the country. Home to Britain’s oldest university and the City of Dreaming Spires, Oxford is a city rich with history and character. A visit to Oxford, which dates back to Saxon times, is a trip into the brains of a nation. Tour the hallowed halls of the university and follow in the footsteps of Prime Ministers, poets and the one and only Harry Potter. Take a tour of the Bodleian Library – which will be familiar to fans as Hogwarts, the Ashmolean Museum of Art & Archaeology – the first purpose‑built museum in England, which opened in 1683. Or wonder at the anthropology collections at the incredible Pitt Rivers Museum. To the east, you’ll find the wooded wonderland of The Chilterns and to the west lies the idyllic Cotswold’s.
About the Role
Waiter / Waitress, Malmaison
£12.58 Per Hour, 20 Hours
Permanent Contract
Oxford
In this role you will be the face of the restaurant, you’ll help control the flow, and communicate with the Kitchen and the restaurant management to ensure smooth and controlled dining experience for our guests.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required. While we are busier generally during evenings and weekends, shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognised apprenticeships which sit alongside our detailed brand training. We\’ll help you be ‘The Difference’ between good and great guest experiences.
Experience isn’t a deal breaker but a passion for great customer service and a willingness to learn new skills is essential.
Do you want to be part of something different, working with the best food, drink and a brand you can be proud of? We create memories that our guests never forget. This could be the next step for you into a F&B Management role – we actively encourage internal development and progression. Onwards and upwards.
Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much, much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round.
- We have moved to a chemical‑free cleaning system in our bedrooms and public areas and an enzyme‑based eco‑friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Waiter/ Waitress employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress
✨Tip Number 1
Familiarise yourself with the Malmaison brand and its values. Understanding their commitment to customer service and sustainability will help you align your responses during the interview, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your passion for customer service. Think of specific examples from your past experiences where you went above and beyond for a guest or handled a challenging situation effectively, as this will demonstrate your suitability for the role.
✨Tip Number 3
Be ready to talk about your flexibility regarding shifts. Since the role requires working evenings and weekends, expressing your willingness to adapt your schedule can make you a more attractive candidate.
✨Tip Number 4
Show enthusiasm for the training and development opportunities offered. Mentioning your eagerness to learn and grow within the company can highlight your long-term commitment and ambition, which is something they value highly.
We think you need these skills to ace Waiter/ Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or hospitality. Even if you don't have direct experience as a waiter or waitress, emphasise skills like communication, teamwork, and a passion for providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Malmaison specifically and how you can contribute to creating memorable experiences for guests.
Highlight Flexibility: Since the role requires working various shifts, make sure to mention your availability and willingness to work evenings and weekends. This shows that you are adaptable and ready to meet the needs of the restaurant.
Show Willingness to Learn: Express your eagerness to learn new skills and take advantage of the training opportunities offered by Malmaison. This can set you apart from other candidates who may not demonstrate the same level of commitment to personal development.
How to prepare for a job interview at Malmaison
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share any relevant experiences, even if they are not directly related to waiting tables, to demonstrate your commitment to creating memorable guest experiences.
✨Be Prepared to Discuss Flexibility
Since the role requires working various shifts, be ready to discuss your availability and flexibility. Highlight your willingness to work evenings and weekends, as this is when the restaurant is busiest.
✨Demonstrate Teamwork Skills
As a waiter or waitress, you'll need to communicate effectively with both the kitchen and management. Prepare examples of how you've successfully worked in a team environment, showcasing your ability to collaborate and ensure smooth operations.
✨Ask About Training and Development Opportunities
Show your interest in personal growth by asking about the training and apprenticeship programmes mentioned in the job description. This demonstrates your eagerness to learn and progress within the company.
