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For Companies At a Glance
- Tasks: Be the face of our restaurant, ensuring a smooth dining experience for guests.
- Company: Join Malmaison, a unique hotel brand with a rich history and vibrant culture.
- Benefits: Enjoy flexible shifts, discounted stays, and high street discounts.
- Why this job: Make unforgettable memories for guests while developing your career in hospitality.
- Qualifications: No experience needed, just a passion for customer service and a willingness to learn.
- Other info: We promote sustainability and offer wellness initiatives for our team.
About the Location
Opened 1994
72 bedrooms
100-seater Bar & Grill
3 private event spaces – largest seats up to 60
Formerly a Greek Orthodox Church, located just off Blythswood Square, between Glasgow Central Station and popular Sauchiehall Street. Glasgow is a port city on the River Clyde in Scotland\’s western Lowlands. It is famed for its Victorian and art nouveau architecture, a rich legacy of the city\’s 18th‑20th century prosperity due to trade and shipbuilding. Today it is a national cultural hub, home to institutions including the Scottish Opera, Scottish Ballet and National Theatre of Scotland, as well as acclaimed museums and a thriving music scene.
About The Role
Waiter / Waitress, Malmaison
£12.30 Per Hour, 16 Hours
Permanent Contract
Glasgow
Get paid for doing what you love, plus loads of perks and benefits, learn something new and build a career for life with Malmaison.
In this role you will be the face of the restaurant, helping to control the flow, and communicating with the Kitchen and the restaurant management to ensure a smooth and controlled dining experience for our guests.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required. We are busier generally during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.
We offer nationally recognised apprenticeships alongside our detailed brand training. Experience isn’t a deal breaker, but a passion for great customer service and a willingness to learn new skills is essential.
We create memories that our guests never forget. This could be the next step into an F&B Management role – we actively encourage internal development and progression. Onwards and upwards.
Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality – rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much, much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 for referring a friend.
- Decent uniform that doesn’t look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days calendar including Pay‑Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Instant access to pay via Wagestream, which allows you to track wages in real time and save directly from your salary.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy, with most coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We use a chemical‑free cleaning system in bedrooms and public areas and an enzyme‑based eco‑friendly system for kitchens.
- We volunteer for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Waiter/ Waitress employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress
✨Tip Number 1
Familiarise yourself with the Malmaison brand and its unique offerings. Understanding their menu, service style, and the overall atmosphere will help you stand out during any informal conversations or networking opportunities.
✨Tip Number 2
Showcase your passion for customer service by engaging with potential customers or staff at local events or in the restaurant itself. This can demonstrate your enthusiasm and commitment to providing great experiences.
✨Tip Number 3
Consider visiting Malmaison during peak hours to observe the flow of service and how staff interact with guests. This insight can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 4
Network with current or former employees of Malmaison on platforms like LinkedIn. They can provide valuable insights into the company culture and may even refer you, increasing your chances of landing an interview.
We think you need these skills to ace Waiter/ Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality. Emphasise any previous roles where you interacted with customers, as this is crucial for a Waiter/Waitress position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for great customer service and your willingness to learn. Mention specific reasons why you want to work at Malmaison and how you can contribute to their team.
Highlight Flexibility: Since the role requires working various shifts, make sure to mention your availability and flexibility in your application. This shows that you are adaptable and willing to meet the needs of the restaurant.
Show Enthusiasm: In your application, convey your enthusiasm for the role and the hospitality industry. Use positive language and express your eagerness to create memorable experiences for guests at Malmaison.
How to prepare for a job interview at Malmaison
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share any relevant experiences where you went above and beyond for a guest, as this role is all about creating memorable dining experiences.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing busy shifts. Think of examples from past experiences or hypothetical scenarios to demonstrate your problem-solving skills.
✨Highlight Your Flexibility
Since the restaurant operates seven days a week, emphasise your availability and willingness to work various shifts. Mention any previous experience in fast-paced environments to show you can adapt to changing circumstances.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you understand if the company culture aligns with your values.
