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- Tasks: As a Reservation Agent, you'll deliver top-notch customer service and manage guest reservations.
- Company: Join Frasers Hospitality, a global leader in serviced apartments with a friendly, collaborative culture.
- Benefits: Enjoy opportunities for growth, a supportive team environment, and the chance to work in beautiful locations.
- Why this job: Be part of a dynamic team that values your contributions and fosters personal development.
- Qualifications: Previous experience in a similar role and a passion for customer service are essential.
- Other info: Perfect for those looking to build leadership skills while creating memorable guest experiences.
The predicted salary is between 24000 - 36000 £ per year.
RESERVATIONS AGENT, FRASERS HOSPITALITY EMEA
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.
What you will be doing as a Reservation Agent
At Frasers Hospitality UK Ltd we are looking for a motivated Reservations Agent to join our team at our UK Head Office. You will contribute to delivering exceptional customer service, ensuring guest comfort and satisfaction in a polite and professional manner. You will ensure all reservations are recorded and confirmed in line with company policy, being responsible for cross selling and upselling on initial enquiries. You will assist the sales team in maintaining open communications with clients and key accounts and help contribute to a culture of enthusiasm and success within the team and across the business.
You are a driven and enthusiastic individual with a passion for customer service who will enjoy developing positive relationships with guests, ensuring they have the best possible experience during their stay. You will be motivated by business targets and how best to achieve and go beyond these, working in an organised and efficient manner. You will feel confident working as part of a team, helping one another thrive and reach your highest potential.
What we’re looking for
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- Multi Lingual
- You must be eligible to work in the UK.
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Reservation Agent employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Familiarise yourself with Frasers Hospitality's core values: collaborative, real, respectful, and progressive. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the specific properties owned by Frasers Hospitality in the UK, such as Fraser Suites and Park International Hotel. Being knowledgeable about their offerings will help you engage more effectively during discussions about the role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in past positions. This will highlight your passion for creating memorable experiences, which is crucial for a Reservation Agent.
✨Tip Number 4
Network with current or former employees of Frasers Hospitality on platforms like LinkedIn. Engaging with them can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reservation Agent position. Tailor your application to highlight your relevant experience in customer service and reservations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in similar roles. Emphasise your attention to detail, time management skills, and any achievements related to customer satisfaction or sales targets.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have contributed to team success and provided exceptional customer service in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reservation Agent.
How to prepare for a job interview at Malmaison
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles.
✨Demonstrate Attention to Detail
Since attention to detail is crucial for a Reservation Agent, prepare to discuss how you manage tasks meticulously. You could mention any systems or methods you use to keep track of reservations and ensure accuracy.
✨Highlight Teamwork Experience
Frasers Hospitality values collaboration, so be ready to talk about your experiences working in a team. Share stories that showcase your ability to support colleagues and contribute to a positive team environment.
✨Prepare for Upselling Scenarios
As upselling is part of the role, think of ways you can effectively promote additional services or upgrades. Prepare a few strategies or examples of how you've successfully upsold in the past to demonstrate your skills.
