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- Tasks: Be the friendly face of Malmaison, ensuring guests have an unforgettable experience.
- Company: Join Malmaison, a vibrant hotel brand known for its unique charm and exceptional service.
- Benefits: Enjoy perks like discounted stays, high street discounts, and fully funded apprenticeships.
- Why this job: Make memories for guests while developing your career in a supportive environment.
- Qualifications: A passion for hospitality and a friendly attitude are essential; no prior experience required.
- Other info: Opportunities for progression and a commitment to sustainability make this role special.
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.
As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. High standards will be second nature to you. You love people and making guests smile every day knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of. At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Receptionist, Malmaison (Copy) employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Malmaison (Copy)
✨Tip Number 1
Familiarise yourself with Malmaison's unique brand and values. Understanding their commitment to hospitality and guest experience will help you align your approach during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Think about how you would handle various guest situations, as this will show your ability to think on your feet and provide excellent service.
✨Tip Number 3
Research common challenges faced by receptionists in the hospitality industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Malmaison if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Receptionist, Malmaison (Copy)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and customer service. Emphasise any previous roles where you interacted with guests, as this is crucial for a receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific examples of how you've gone above and beyond in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are essential for a receptionist, such as communication, problem-solving, and multitasking. Use keywords from the job description to align your application with what Malmaison is looking for.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Malmaison and its values in your application. Express why you want to work there specifically and how you can contribute to their mission of creating unforgettable guest experiences.
How to prepare for a job interview at Malmaison
✨Show Your Hospitality Charm
As a receptionist, your natural charm and passion for service are key. During the interview, demonstrate your friendly personality and ability to connect with people. Share examples of how you've made guests feel welcome in previous roles.
✨Highlight Your Problem-Solving Skills
You’ll be dealing with queries of all shapes and sizes, so it's important to showcase your problem-solving abilities. Prepare to discuss specific situations where you successfully resolved guest issues or improved their experience.
✨Emphasise Teamwork and Development
Malmaison values internal development and progression. Talk about your willingness to learn and grow within the company. Mention any past experiences where you contributed to a team environment or took on additional responsibilities.
✨Research Malmaison's Values
Familiarise yourself with Malmaison’s brand and values before the interview. Understanding their commitment to sustainability and guest experience will allow you to align your answers with what they stand for, showing that you're a great fit for their team.