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- Tasks: Be the friendly face of Malmaison, ensuring guests have an unforgettable experience.
- Company: Join Malmaison, a vibrant hotel brand known for its unique charm and exceptional service.
- Benefits: Enjoy perks like discounted stays, high street discounts, and fully funded apprenticeships.
- Why this job: This role offers a chance to grow your career while making guests smile every day.
- Qualifications: A passion for hospitality and a friendly attitude are essential; no prior experience required.
- Other info: Opportunities for progression and a supportive work culture await you at Malmaison.
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.
As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. High standards will be second nature to you. You love people and making guests smile every day knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of. At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Malmaison
✨Tip Number 1
Familiarise yourself with Malmaison's unique brand and values. Understanding their commitment to hospitality and guest experience will help you align your approach during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Think about how you would handle various guest situations, as this will show your ability to think on your feet and provide excellent service.
✨Tip Number 3
Highlight any previous experience in hospitality or customer-facing roles during your discussions. Sharing specific examples of how you've made guests feel welcome or resolved issues can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the perks and benefits offered by Malmaison, such as the apprenticeship programme and employee discounts. Expressing genuine interest in these opportunities can demonstrate your long-term commitment to the company.
We think you need these skills to ace Receptionist, Malmaison
Some tips for your application 🫡
Highlight Your Hospitality Skills: In your application, emphasise your natural charm and passion for service. Mention any previous experience in hospitality or customer service roles that showcase your ability to make guests feel welcome and valued.
Tailor Your CV: Make sure your CV is tailored specifically for the receptionist role at Malmaison. Include relevant skills such as communication, problem-solving, and multitasking, and ensure your layout is professional and easy to read.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Share why you want to work at Malmaison and how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Malmaison
✨Show Your Hospitality Charm
As a receptionist, your natural charm and passion for service are key. During the interview, demonstrate your friendly personality and ability to connect with people. Share examples of how you've made guests feel welcome in previous roles.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle various guest queries or complaints. Think of specific situations from your past experiences where you successfully resolved issues, showcasing your problem-solving skills and commitment to guest satisfaction.
✨Highlight Your Team Spirit
Malmaison values teamwork, so be ready to discuss how you work well with others. Share stories that illustrate your collaborative spirit and how you contribute to a positive team environment, especially in high-pressure situations.
✨Express Your Interest in Growth
Mention your enthusiasm for career development and progression within the company. Talk about your interest in their apprenticeship scheme and how you see yourself growing into a supervisory role, aligning with Malmaison's commitment to internal development.
