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- Tasks: Be the friendly face of Malmaison, ensuring guests have an unforgettable experience.
- Company: Join Malmaison, a top hotel brand known for its vibrant atmosphere and commitment to service.
- Benefits: Enjoy perks like discounted stays, high street discounts, and wellness days.
- Why this job: Perfect for those who love hospitality and want to grow in a supportive environment.
- Qualifications: A passion for service and a friendly attitude are essential; no prior experience needed.
- Other info: Opportunities for career development with training and apprenticeship schemes available.
Rate of Pay / Hours: £12.32 per hour plus generous company benefits
Hours: 20 hours per week
Type of Contract: Permanent
Location: Aberdeen
We are seeking a friendly, passionate, and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, providing excellent service, enjoying great perks, and developing your career with us.
You should have a natural charm for hospitality and a passion for service. Your goal will be to ensure our guests have the best experience possible, handling various queries with professionalism. As the first and last person our guests see, you set the tone for their visit and ensure everything exceeds expectations.
If you love making people smile, delivering exceptional service, and working with a top brand, this is your opportunity. Malmaison values internal development and offers pathways to supervisory roles, with ongoing training and an apprenticeship scheme after probation.
Benefits include:
- Discounted staff rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night
- 50% off our best available rate for friends and family
- 35% off dining in our brasseries and bistros
- Fully funded apprenticeship programs to support your career growth
- High street discounts on shopping, experiences, holidays, and more
- Cycle-to-work scheme, saving up to 40%
- Healthcare Cash Plans including dental, optical, and medical cover from £5/month
- Referral bonuses up to £1500 for successful hires
- Uniform provided, comfortable and professional
- Wellness and special event days promoting health and wellbeing
- Wagestream for instant access to earned wages
- Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast
- Support for neurological health through The Brain Charity
- Employee Assistance Programme offering confidential support 24/7
Our Sustainability Goals:
- 100% renewable energy for our electricity
- Recycling at least 70% of hotel waste
- Eco-friendly cleaning systems and waste management
- Volunteer days for sustainable charities
If you're interested, click Apply Now.
Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunity employers welcoming applications from all qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age.
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Malmaison
✨Tip Number 1
Familiarise yourself with Malmaison's brand and values. Understanding their unique style and commitment to hospitality will help you align your approach during the interview, showcasing how you can embody their ethos.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a guest, as this will demonstrate your passion for providing exceptional service.
✨Tip Number 3
Practice your communication skills. As a receptionist, you'll be the first point of contact for guests, so being articulate and friendly is key. Consider role-playing common scenarios with a friend to build confidence.
✨Tip Number 4
Show enthusiasm for the perks and benefits offered by Malmaison. Mentioning how these align with your career goals can highlight your long-term interest in growing with the company, making you a more attractive candidate.
We think you need these skills to ace Receptionist, Malmaison
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Malmaison is looking for in a receptionist. Highlight key responsibilities and required skills, such as excellent customer service and a passion for hospitality.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that showcase your ability to handle queries professionally.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the position and the company. Mention specific reasons why you want to work at Malmaison and how your personality fits their team culture.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Malmaison
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share personal experiences where you went above and beyond to make someone’s day better, as this aligns perfectly with what Malmaison values in their receptionists.
✨Demonstrate Excellent Communication Skills
As a receptionist, you'll be the first point of contact for guests. Practice clear and friendly communication. During the interview, showcase your ability to handle queries professionally and with a smile, as this is crucial for setting the right tone for guests.
✨Research Malmaison's Values and Benefits
Familiarise yourself with Malmaison's commitment to sustainability and employee development. Mention specific benefits that excite you, like the apprenticeship programmes or wellness days, to show that you’re not just looking for any job, but are genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various guest situations. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service, demonstrating your problem-solving skills and ability to stay calm under pressure.
