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- Tasks: Be the friendly face of Malmaison, ensuring guests have an unforgettable experience.
- Company: Join Malmaison, a top hotel brand known for its vibrant atmosphere and commitment to service.
- Benefits: Enjoy perks like discounted stays, high street discounts, and wellness days.
- Why this job: Perfect for those who love hospitality and want to grow in a supportive environment.
- Qualifications: A passion for service and a friendly attitude are essential; no prior experience needed.
- Other info: Opportunities for career development with training and apprenticeship programmes available.
Rate of Pay / Hours: £12.32 per hour plus generous company benefits
Hours: 20 hours per week
Type of Contract: Permanent
Location: Aberdeen
We are seeking a friendly, passionate, and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, providing excellent service, enjoying great perks, and developing your career with us.
You should have a natural charm for hospitality and a passion for service. Your goal will be to ensure our guests have the best experience possible, handling various queries with professionalism. As the first and last person our guests see, you set the tone for their visit and ensure everything exceeds expectations.
If you love making people smile, delivering exceptional service, and working with a top brand, this is your opportunity. Malmaison values internal development and offers pathways to supervisory roles, with ongoing training and an apprenticeship scheme after probation.
Benefits include:
- Discounted staff rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night
- 50% off our best available rate for friends and family
- 35% off dining in our brasseries and bistros
- Fully funded apprenticeship programs to support your career growth
- High street discounts on shopping, experiences, holidays, and more
- Cycle-to-work scheme, saving up to 40%
- Healthcare Cash Plans including dental, optical, and medical cover from £5/month
- Referral bonuses up to £1500 for successful hires
- Uniform provided, comfortable and professional
- Wellness and special event days promoting health and wellbeing
- Wagestream for instant access to earned wages
- Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast
- Support for neurological health through The Brain Charity
- Employee Assistance Programme offering confidential support 24/7
Our Sustainability Goals:
- 100% renewable energy for our electricity
- Recycling at least 70% of hotel waste
- Eco-friendly cleaning systems and waste management
- Volunteer days for sustainable charities
If you're interested, click Apply Now.
Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunity employers welcoming applications from all qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age.
Receptionist, Malmaison employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Malmaison
✨Tip Number 1
Familiarise yourself with Malmaison's brand and values. Understanding their unique style and commitment to hospitality will help you align your approach during the interview, showcasing how you can contribute to their guest experience.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a guest, as this will demonstrate your passion for service and ability to handle various queries professionally.
✨Tip Number 3
Practice your communication skills. As a receptionist, you'll be the first point of contact for guests, so being able to convey warmth and professionalism is key. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Show enthusiasm for the perks and development opportunities offered by Malmaison. Expressing your interest in their apprenticeship scheme and career growth options can set you apart as a candidate who is committed to long-term success within the company.
We think you need these skills to ace Receptionist, Malmaison
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any previous roles where you interacted with guests, showcasing your ability to provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your enthusiasm for the role at Malmaison. Mention specific reasons why you want to work there and how you can contribute to creating memorable experiences for guests.
Showcase Your Personality: As a receptionist, your personality is key. Use your application to convey your friendly and energetic nature. Share anecdotes or experiences that demonstrate your charm and ability to handle queries professionally.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Malmaison
✨Show Your Passion for Hospitality
During the interview, express your genuine enthusiasm for the hospitality industry. Share experiences where you went above and beyond to make someone’s day better, as this aligns perfectly with what Malmaison values in their receptionists.
✨Demonstrate Excellent Communication Skills
As a receptionist, communication is key. Practice clear and friendly responses to common guest queries. This will showcase your ability to handle various situations with professionalism and charm, which is crucial for setting the right tone for guests.
✨Research Malmaison's Values and Benefits
Familiarise yourself with Malmaison’s ethos and the benefits they offer. Mention specific perks that excite you, like the apprenticeship programmes or wellness days, to show that you’re not just looking for any job, but are genuinely interested in growing with them.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle difficult situations or guest complaints. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to maintain a positive attitude under pressure.
