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For Companies At a Glance
- Tasks: Be the friendly face of Malmaison, managing guest queries and ensuring a memorable stay.
- Company: Join the vibrant team at Malmaison Belfast, known for its unique hospitality.
- Benefits: Enjoy discounted stays, high street discounts, and fully funded apprenticeships.
- Why this job: Make guests smile every day while developing your career in a supportive environment.
- Qualifications: Passion for people and a commitment to high standards.
- Other info: Opportunities for progression and a fun workplace culture.
Overview
Opened 2004. 64 bedrooms. 62-seater Bar & Grill. 3 private event spaces – largest seats up to 45. A stunning Italianate building, located in the heart of the Cathedral Quarter, Belfast. The city is home to SSE Arena and Victoria Shopping Centre, with a vibrant bar and club scene. Belfast is the capital and largest city of Northern Ireland, on the River Lagan. The city combines natural beauty with history, art, markets and culture.
About The Role
Receptionist, Malmaison £12.50 / up to 40 hours per week · Permanent · Malmaison Belfast
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison.
You will be the face of our hotel, be paid for doing what you love, receive perks and benefits, and have opportunities to learn and develop a long-term career with Malmaison.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be while handling queries of all shapes and sizes.
As Receptionist you are the first and last person our guests see; you set the tone for the visit and ensure everything has gone above and beyond before they leave.
High standards will be second nature to you. You should enjoy working with people and delivering “celebrity service” to guests. This role can be a step towards internal progression within Malmaison – Onwards and Upwards.
We actively encourage internal development and progression; Malmaison is targeting 100 new apprentices in the business by year end. Candidates for this position may enroll on our apprenticeship scheme after probation.
Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
- Discounted Friends and Family Room Rate with 50% off the best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes to support your career development.
- High Street Discounts on a range of shops, experiences and holidays.
- Cycle to work scheme – save up to 40% on bicycles.
- Healthcare Cash Plans covering dental, optical, medical and more from £5 per month.
- Referral schemes that pay up to £1500.
- A decent uniform and a Wellness & National Campaign Days Calendar.
- Wagestream access to your earned wages and other financial wellbeing tools.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- We are a proud sponsor of The Brain Charity, supporting neurological conditions.
- Employee Assistance Programme – free, confidential advice 24/7 for you and your family.
Our Sustainability Goals
- 100% of electricity from renewable energy, with most from Wind Farms around the UK.
- Min. 70% of hotel waste recycled; championed by our Sustainability Council year-round.
- Chemical-free cleaning for bedrooms and public areas; enzyme-based cleaning in kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay.
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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Receptionist, Malmaison employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Malmaison
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Malmaison. Understand their values, what they stand for, and how they treat their guests. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. Think about how you'd handle guest queries and complaints. The more comfortable you are, the more confident you'll be when it counts!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent Malmaison's high standards.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, we love seeing candidates who go the extra mile!
We think you need these skills to ace Receptionist, Malmaison
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you love making guests smile.
Tailor Your Application: Make sure to customise your application for the Receptionist role at Malmaison. Highlight your relevant experience and skills that match what we’re looking for, like managing guest queries and delivering top-notch service.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your application professional. Use a friendly tone that reflects our brand, but make sure to check for spelling and grammar errors – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Malmaison
✨Know the Hotel Inside Out
Before your interview, take some time to research Malmaison Belfast. Familiarise yourself with their services, values, and unique offerings. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your People Skills
As a receptionist, you'll be the face of the hotel. Prepare examples of how you've handled guest queries or difficult situations in the past. Highlight your ability to make people smile and create a welcoming atmosphere.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. Aim for a polished look that reflects the high standards of Malmaison. Remember, you're applying for a role where presentation is key.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team culture, opportunities for progression, or the apprenticeship scheme. This shows your interest in the role and helps you gauge if it's the right fit for you.
