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- Tasks: Be the friendly face of Malmaison, ensuring guests have an unforgettable experience.
- Company: Join Malmaison, a vibrant hotel brand known for its unique charm and exceptional service.
- Benefits: Enjoy perks like discounted stays, high street discounts, and fully funded apprenticeships.
- Why this job: This role offers a chance to grow your career while making guests smile every day.
- Qualifications: A passion for hospitality and a friendly attitude are essential; no prior experience required.
- Other info: Opportunities for progression and a supportive work culture await you at Malmaison.
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.
As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. High standards will be second nature to you. You love people and making guests smile every day knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of. At Malmaison we create memories that the guest will never forget.
This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression. Candidates for this position would be given the opportunity to enrol on our apprenticeship scheme after they have completed their probationary period.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Receptionist employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Show your personality! As a receptionist, you'll be the first point of contact for guests, so let your friendly and energetic nature shine through in conversations. Practice your warm greetings and engaging small talk to make a memorable impression.
✨Tip Number 2
Familiarise yourself with Malmaison's values and services. Understanding what makes the hotel unique will help you convey that charm and passion for service during your interactions. This knowledge can set you apart from other candidates.
✨Tip Number 3
Network with current employees or alumni who have worked at Malmaison. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Demonstrate your commitment to personal development. Mention any relevant training or skills you've acquired that align with the role, such as customer service courses or experience in hospitality, to show you're eager to grow within the company.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you interacted with guests, handled queries, or contributed to a positive guest experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific qualities that align with Malmaison's values, such as friendliness and high standards.
Showcase Your Personality: As a receptionist, personality is key. Use your application to convey your friendly and energetic nature. Share anecdotes or experiences that demonstrate your charm and ability to make guests smile.
Highlight Your Commitment to Development: Mention your interest in career progression and development opportunities. Express enthusiasm for the apprenticeship scheme and how it aligns with your career goals within the hospitality industry.
How to prepare for a job interview at Malmaison
✨Show Your Hospitality Charm
As a receptionist, your natural charm and passion for service are crucial. During the interview, demonstrate your friendly personality and enthusiasm for helping others. Share examples of how you've made guests feel welcome in previous roles.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle various guest queries or complaints. Think of specific situations from your past experiences where you successfully resolved issues, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Team Spirit
Malmaison values teamwork, so be ready to discuss how you work well with others. Share stories that illustrate your collaborative spirit and how you contribute to a positive team environment, as this will resonate well with the interviewers.
✨Express Your Interest in Development
Since Malmaison encourages internal development, express your eagerness to grow within the company. Mention any relevant training or apprenticeship opportunities you're interested in, showing that you're committed to building a long-term career with them.
