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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests feel welcome and valued.
- Company: Join Malmaison York, a vibrant and stylish hospitality brand.
- Benefits: Enjoy discounted stays, meals, and wellness perks while you work.
- Why this job: Make a real difference in guest experiences and grow your hospitality skills.
- Qualifications: Bring your charm, energy, and people skills to our team.
- Other info: Embrace sustainability with us and enjoy career development opportunities.
About the Role
Receptionist at Malmaison York £12.46 per hour; 40 hours per week. Permanent position.
Responsibilities
- Serve as the first and last point of contact for guests.
- Provide exceptional hospitality and service.
- Answer and resolve guest queries efficiently.
- Set the tone and ensure guest experiences exceed expectations.
- Support front‑of‑house operations and uphold high standards.
Qualifications
- Natural hospitality charm and passion for service.
- Friendliness, energy, and strong people skills.
- Ability to manage multiple tasks and guest demands.
- Attention to detail and commitment to high standards.
Benefits
- Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality.
- Discounted Friends & Family room rates.
- 35% discount on meals in Brasseries and Bistros.
- Fully funded Apprenticeship programmes.
- High Street discounts and a Cycle to Work scheme.
- Healthcare Cash Plans.
- Referral schemes up to £1500.
- Wellness and National Campaign Days calendar.
- Instant pay access via Wagestream.
- Free complimentary stays on anniversaries.
- Support for The Brain Charity.
- Employee Assistance Programme.
Our Sustainability Goals
- 100% renewable electricity.
- Recycling at least 70% of hotel waste.
- Chemical‑free cleaning system.
- Volunteer sustainable charity work paid full-time.
Equal Opportunity
Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunity employers. Applications from all suitably qualified persons are welcomed.
Receptionist employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out Malmaison's vibe online. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your hospitality charm and how you handle guest queries like a pro.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional to reflect the high standards Malmaison upholds.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Hospitality Skills: When writing your application, let your natural charm and passion for service shine through. We want to see how you can create exceptional experiences for our guests right from the start!
Be Personable and Friendly: Remember, you're applying for a role where people skills are key! Use a warm and friendly tone in your application to reflect the energy and friendliness we value at Malmaison.
Highlight Your Attention to Detail: Make sure to mention any experiences that showcase your attention to detail and commitment to high standards. We love candidates who can juggle multiple tasks while keeping everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Malmaison
✨Know Your Role
Familiarise yourself with the responsibilities of a receptionist at Malmaison. Understand what exceptional hospitality means to them and think about how you can embody that in your answers.
✨Showcase Your People Skills
Since this role is all about interacting with guests, be ready to demonstrate your friendliness and energy. Share examples from your past experiences where you’ve gone above and beyond for customers.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult guest?' or 'What does great customer service mean to you?'. Practising your responses will help you feel more confident during the interview.
✨Highlight Your Attention to Detail
Mention specific instances where your attention to detail made a difference. Whether it’s managing multiple tasks or ensuring high standards, showing that you care about the little things can set you apart.
