At a Glance
- Tasks: Lead and motivate a team to deliver exceptional service and drive brand strategy.
- Company: Join Malmaison, a vibrant hotel brand with a focus on team development.
- Benefits: Competitive salary, full-time hours, and opportunities for career advancement.
- Other info: Dynamic environment with a focus on health and safety and e-learning initiatives.
- Why this job: Step into a leadership role and prepare to run your own hotel in just 12 months.
- Qualifications: Experience in managing teams and knowledge of food and drink is preferred.
The predicted salary is between 27000 - 33000 £ per year.
Malmaison is looking for a leader in the making. Someone who will understand that running a successful business isn’t just about exceeding the brand standards, or having a super P&L. We want someone who will look after the team and by developing them, will deliver the expectation of celebrity service.
You will be 12 months (or less) from running your own hotel and keen to join a brand that will give you the opportunity to shine. In this Operations Manager role your eye for detail will help you excel, you will love leading and motivating your team and you will be driving the brand strategy in all elements of the business setting Malmaison apart from the competition as a preferred employer and destination to stay, eat and drink.
You will know the market and understand how to maximise F&B revenue within the business by looking at the bigger picture. Managing the detail through your department managers and team will be second nature and leading from the front to set the example is something you are no stranger to.
Ideally you will have had previous experience in managing large teams and you will have a sound knowledge of food and drink in a similar sized property however this isn’t a deal breaker. A sound understanding of Health and Safety will be beneficial as will having rolled out of E-Learning to previous teams.
Operations Manager employer: Malmaison
Hotel Du Vin, Wimbledon is an exceptional employer that values its team members and fosters a supportive work culture. With competitive pay, flexible shift patterns, and opportunities for career advancement into supervisory roles, employees can thrive in a dynamic environment while ensuring guests enjoy a memorable stay. Join us to be part of a dedicated team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Malmaison. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Malmaison
Don't be shy about reaching out to Malmaison directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Malmaison and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Malmaison
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
