Night Receptionist, Fraser Suites

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. Our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive. We are passionate about promoting from within, fostering a culture of continual learning and development.

What We’re Looking For:

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• You must be eligible to work in the UK.

Responsibilities:

• Contribute to the first impression of our guests at check-in and play a key part in delivering exceptional customer service.
• Be part of the Nights team, involved in day-to-day reception duties and ensuring the accurate completion of the nightly audit in a timely fashion.
• Ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.
• Enjoy working as part of an amazing team who share the same passion – to create memories that our guests will remember.
• If you are an excellent communicator and problem solver, this role will help you develop these skills further, often being the bridge of communication between customer and management.

Benefits:

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• Wellness & National Campaign Days promoting different activities throughout the year.
• Wagestream – instant access to pay as it’s earned; track wages in real time and access up to 50% of earned money.
• We are passionate about wellbeing and mental health, with plans for Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice 24/7 to you and your family.

Our Sustainability Goals:

• 100% of electricity generated using renewable energy.
• Recycling, removal of single-use plastics, and Green Tourism with UK properties boasting Silver or Bronze accreditations.
• Move to a chemical-free cleaning system and an enzyme-based eco-friendly system for apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay.

How to Apply:

Interested? Click Apply Now. Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.