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- Tasks: Create memorable experiences for guests as a Night Receptionist at Fraser Suites Edinburgh.
- Company: Join Frasers Hospitality, a global leader in serviced apartments and hotel residences.
- Benefits: Enjoy discounted rates, career development programmes, and wellness initiatives.
- Why this job: Be part of a passionate team dedicated to exceptional customer service and guest satisfaction.
- Qualifications: Experience in a similar role with strong attention to detail and teamwork skills.
- Other info: Flexible hours, sustainability-focused, and opportunities for personal growth.
The predicted salary is between 11 - 14 £ per hour.
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. Our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive. We are passionate about promoting from within, fostering a culture of continual learning and development.
About The Role
As a Night Receptionist at Fraser Suites Queens Gate, you will contribute to the first impression of our guests at check-in and play a key part in delivering exceptional customer service. You will be involved in day-to-day reception duties and ensure the accurate completion of the daily night audit in a timely fashion. You will ensure the smooth running of the Front Office Department, dealing with guest queries and requests professionally and efficiently.
What We’re Looking For
- Proven experience in a similar role.
- Excellent attention to detail and time management skills.
- An enthusiastic individual with a passion for customer service.
- A desire to work as part of a team to create memorable experiences for guests.
- A willingness to build upon leadership and team management skills.
- Eligibility to work in the UK.
Benefits
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes to support your career development.
- High Street Discounts on a range of shops, experiences, holidays, and more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical, and more available from £5 per month.
- Referral schemes that pay up to £1500 for referring friends.
- Uniforms provided.
- Wellness & National Campaign Days promoting various activities throughout the year.
- Wagestream for instant access to your pay as it’s earned.
- Employee Assistance Programme – free, confidential advice available 24/7 for you and your family.
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy.
- We recycle and have removed single-use plastics from our operations.
- Members of Green Tourism with all UK properties boasting Silver or Bronze accreditations.
- Moved to a chemical-free cleaning system and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Night Receptionist employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Frasers Hospitality on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. Think about your past experiences and how they align with Frasers' values of being collaborative, real, respectful, and progressive.
✨Tip Number 3
Show your passion for hospitality during the interview! Share specific examples of how you've created memorable experiences for guests in previous roles. This will help you stand out as someone who truly cares about customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Frasers team.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for customer service shine through! Share specific examples of how you've made guests feel special in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Receptionist role. Highlight relevant experience and skills that match the job description. We appreciate when applicants take the time to connect their background with what we’re looking for at Frasers Hospitality.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and enthusiasm without having to sift through unnecessary details. Remember, first impressions count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details directly. Plus, it shows you’re keen on joining our team at Frasers Hospitality. We can’t wait to hear from you!
How to prepare for a job interview at Malmaison
✨Know the Company Inside Out
Before your interview, take some time to research Frasers Hospitality. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your passion for creating memorable experiences, which is at the heart of the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle common situations, like a guest complaint or a last-minute booking. Practising these scenarios can help you articulate your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Teamwork and Flexibility
Frasers Hospitality values collaboration and flexibility. Be prepared to discuss how you work well in a team and adapt to changing situations. Share specific examples that highlight your ability to contribute positively to a team environment, as this will resonate with their core values.
