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For Companies At a Glance
- Tasks: Manage hotel operations overnight, ensuring guest satisfaction and cleanliness.
- Company: Join Malmaison, a vibrant hotel brand known for its unique style and exceptional service.
- Benefits: Enjoy flexible shifts, discounted stays, high street discounts, and fully funded apprenticeships.
- Why this job: Be part of a dynamic team that values your growth and offers real career progression.
- Qualifications: Experience in night shifts and hospitality is preferred; excellent communication skills are essential.
- Other info: Work with a company committed to sustainability and community support.
About the Location
Opened 2005
95 bedrooms
46-seater Bar & Grill
3 private event spaces – largest seats up to 100
Housed in a former prison, the rooms in the hotel are rather more spacious than your average jail cell. Just 5 minutes from most of the city’s main attractions, this is without a doubt one of the most unique and thrilling hotels in the country. Home to Britain’s oldest university and the City of Dreaming Spires, Oxford is a city rich with history and character. A visit to Oxford, which dates back to Saxon times, is a trip into the brains of a nation. Tour the hallowed halls of the university and follow in the footsteps of Prime Ministers, poets and the one and only Harry Potter. Take a tour of the Bodleian Library – which will be familiar to fans as Hogwarts, the Ashmolean Museum of Art & Archaeology – the first purpose-built museum in England, which opened in 1683. Or wonder at the anthropology collections at the incredible Pitt Rivers Museum. To the east, you’ll find the wooded wonderland of The Chilterns and to the west lies the idyllic Cotswold\’s.
About The Role
Role: Night Porter
Location: Malmaison Oxford
Pay: Up to £13.13 per hour / 40 hours
Responsibilities & Duties
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.
As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate – you will be cleaning public areas and preparing meeting and event spaces ready for the next day.
You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.
Qualifications
Experience of working in a similar role is beneficial and experience of night shift work is essential.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We\’ll help you be \’The Difference\’ between good and great guest experiences.
Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Equal Opportunity Employer
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Night Porter employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Porter. Understanding the responsibilities, such as managing guest expectations and maintaining cleanliness, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in hospitality or night shifts. If you've worked in similar roles, be ready to discuss how that experience has prepared you for the challenges of being a Night Porter.
✨Tip Number 3
Showcase your communication skills. As a Night Porter, you'll need to interact with guests frequently, so think of examples where you've successfully handled guest inquiries or resolved issues.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working evenings and weekends, demonstrating your willingness to adapt can set you apart from other candidates.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or night shift roles. Emphasise skills like communication, organisation, and any previous responsibilities that align with the Night Porter position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description, such as managing guest expectations and maintaining standards, to demonstrate your understanding of the position.
Highlight Relevant Experience: If you have experience in similar roles, make sure to detail this in your application. Include examples of how you've successfully managed responsibilities like cleaning, guest assistance, or health and safety audits.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Porter role.
How to prepare for a job interview at Malmaison
✨Show Your Night Shift Experience
Make sure to highlight any previous experience you have working night shifts. This role requires someone who is comfortable and effective during the late hours, so sharing specific examples of how you've managed responsibilities at night can set you apart.
✨Demonstrate Excellent Communication Skills
As a Night Porter, you'll be interacting with guests and handling their inquiries. Prepare to discuss how you effectively communicate in various situations, especially when dealing with guests' needs or resolving issues that may arise during the night.
✨Emphasise Your Organisational Skills
This role involves managing multiple tasks simultaneously, from cleaning public areas to preparing meeting spaces. Be ready to provide examples of how you've successfully organised your workload in past roles, particularly in fast-paced environments.
✨Align with Company Values
Familiarise yourself with the company's sustainability goals and employee benefits. During the interview, express your enthusiasm for these initiatives and how you can contribute to maintaining high standards and promoting a positive guest experience.
