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For Companies At a Glance
- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and maintaining brand standards.
- Company: Join the vibrant team at Hotel du Vin, known for its welcoming atmosphere.
- Benefits: Enjoy discounted stays, high street discounts, and fully funded apprenticeships.
- Why this job: Make a difference in guest experiences while working flexible night shifts.
- Qualifications: Experience in hospitality and night shifts is preferred; great communication skills are essential.
- Other info: Opportunities for career progression to supervisory roles and a supportive work environment.
The predicted salary is between 11000 - 13000 £ per year.
Overview
Job Title: Night Porter
Rate of pay / Hours: £12.75 per hour plus TRONC (service charge)
Contract Type: 30 hours / permanent position
Location: Hotel du Vin Cheltenham
Responsibilities
- Oversee the running of the hotel from sundown to sunrise, managing guest expectations and maintaining brand standards.
- Take responsibility for the Food & Beverage Department during the night; welcome guests in a friendly and helpful manner; keep public areas immaculate and prepare meeting and event spaces for the next day.
- Assist guests with luggage, handle enquiries, and carry out nightly Health and Safety audits.
- Be organised and an excellent communicator.
- We are open 7 days a week, 365 days a year and need people to work a range of shifts and days; shift patterns and contracted hours can be discussed at interview.
Qualifications
- Experience of working in a similar role is beneficial and experience of night shift work is essential.
Additional information
- We offer nationally recognised apprenticeships alongside our detailed brand training. We\’ll help you be \’The Difference\’ between good and great guest experiences.
- Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
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Night Porter employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hotel du Vin. Familiarise yourself with their values and what makes them stand out. This will help you connect with the team and show that you're genuinely interested in being part of their night crew.
✨Tip Number 2
Practice your communication skills! As a Night Porter, you'll be interacting with guests and handling inquiries. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed tasks or dealt with unexpected challenges in previous roles. This will demonstrate that you're ready to keep everything running smoothly during those late-night shifts.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Night Porter role specifically. Highlight any relevant experience you have, especially in night shifts or hospitality. This shows us that you understand what we're looking for and that you're genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the best candidate for the job!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Malmaison
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities like managing guest expectations, overseeing the Food & Beverage Department, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Porter, you'll need to communicate effectively with guests and team members. Prepare examples of how you've successfully handled guest inquiries or resolved issues in previous roles. This will demonstrate your ability to maintain high standards of service during the night shift.
✨Highlight Your Organisational Skills
Being organised is key for this role. Think of times when you've managed multiple tasks efficiently, especially during busy periods. Share these experiences during your interview to illustrate that you can keep everything running smoothly while guests are asleep.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the hotel maintains its sustainability goals. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
