Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Night Porter, you'll manage guest expectations and maintain hotel standards overnight.
- Company: Join Malmaison, a vibrant hotel in Birmingham with a rich history and modern amenities.
- Benefits: Enjoy discounted stays, high street discounts, and fully funded apprenticeships to boost your career.
- Why this job: Be part of a dynamic team, gain valuable experience, and progress to supervisory roles.
- Qualifications: Experience in a similar role is beneficial; night shift work experience is essential.
- Other info: Flexible shifts available, with opportunities for career development and wellness initiatives.
The predicted salary is between 20000 - 28000 £ per year.
Overview
Night Porter at Hotel du Vin Birmingham
Location: Birmingham city centre. The landmark Victorian building (1884) offers 66 bedrooms, a 59-seater Bistro and 4 private event spaces seating up to 100 guests. The property is close to the Jewellery Quarter and Broad Street, with excellent links for regional and international travellers.
About The Role
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained. You will be responsible for the Food & Beverage department during the night, welcome guests in a friendly and helpful manner, and ensure that public areas are kept immaculate. You will clean public areas and prepare meeting and event spaces for the next day.
You will be assisting guests with their luggage, handling enquiries, and carrying out nightly Health and Safety audits. You should be organized and an excellent communicator.
Responsibilities
- Oversee hotel operations during night hours and maintain brand standards.
- Welcome and assist guests, manage luggage and guest enquiries.
- Clean public areas and prepare meeting and event spaces for the following day.
- Assist with Food & Beverage operations at night as required.
- Carry out nightly Health and Safety audits and report issues.
Qualifications & Experience
- Experience in a similar role is beneficial and experience of night shift work is essential.
Work Pattern & Benefits
We are open 7 days a week, 365 days a year. You may work a range of shifts and days with flexible arrangements discussed at interview. Shifts are busier in the evenings and on weekends.
- £12.65 per hour / 40 hours per week
- Permanent position
- Nationally recognised apprenticeships and brand training
- Career progression opportunities to Night Supervisory or Assistant Night Management roles
- Discretionary benefits and staff discounts as outlined below
Benefits
- Discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality (from £65 per night)
- 50% off best available room rate for Friends and Family
- 35% off dining in Brasseries and Bistros
- Fully funded Apprenticeship programmes
- High street discounts and additional perks
- Cycle to work scheme
- Healthcare cash plans (dental, optical, medical, etc.)
- Referral schemes up to £1500
- Uniform provided
- Wellness initiatives and national campaign days
- Wagestream pay-on-demand option
- Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast
- Employee Assistance Programme – free, confidential advice 24/7
Our Sustainability Goals
- 100% of electricity from renewable energy, with wind farms as a major source
- Recycle a minimum of 70% of hotel waste
- Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly system in kitchens
- Volunteer to work for sustainable charities 2 days per year on full pay
How to Apply
Interested? Click Apply Now. Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Share & Apply
Share this vacancy on social platforms or send it to a friend.
Equal Opportunity
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer.
#J-18808-Ljbffr
Night Porter employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel and its history. Knowing that Malmaison is located in a landmark Victorian building and understanding its unique features can help you engage with interviewers and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills during any interactions. As a Night Porter, you'll be the first point of contact for guests at night, so showcasing your ability to provide excellent service will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your experience with night shifts or similar roles. If you've worked in hospitality or have relevant experience, share specific examples of how you've managed responsibilities during late hours.
✨Tip Number 4
Demonstrate your organisational skills. The role involves managing various tasks simultaneously, so be ready to explain how you prioritise duties and maintain high standards, especially during busy periods.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Night Porter position. Understand the responsibilities, such as managing guest expectations and maintaining cleanliness, so you can tailor your application accordingly.
Highlight Relevant Experience: If you have previous experience in hospitality or night shifts, be sure to highlight this in your CV and cover letter. Mention specific tasks you've handled that relate to the role, like customer service or health and safety audits.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at Malmaison specifically and how you can contribute to their team, focusing on your communication skills and organisational abilities.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application shows attention to detail, which is crucial for the Night Porter role.
How to prepare for a job interview at Malmaison
✨Show Your Hospitality Skills
As a Night Porter, you'll be the face of the hotel during the night. Make sure to highlight any previous experience in hospitality or customer service. Share specific examples of how you've gone above and beyond for guests in the past.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss how you manage your time and tasks effectively, especially during busy periods. Mention any tools or methods you use to stay organised.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to explain how you handle guest inquiries and complaints. Use examples that showcase your ability to remain calm and professional under pressure.
✨Understand Health and Safety Protocols
Since you'll be conducting nightly health and safety audits, it's important to show your knowledge in this area. Familiarise yourself with basic health and safety regulations relevant to the hospitality industry and be ready to discuss them.
