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- Tasks: As a Night Porter, you'll manage hotel operations from dusk till dawn, ensuring guest satisfaction.
- Company: Join Hotel du Vin Poole, a stunning seaside hotel with a rich history and vibrant atmosphere.
- Benefits: Enjoy flexible shifts, discounted stays, high street discounts, and fully funded apprenticeships.
- Why this job: Be part of a dynamic team in a beautiful location, with opportunities for career growth and development.
- Qualifications: Experience in a similar role is beneficial; night shift experience is essential.
- Other info: We promote sustainability and offer wellness initiatives to support our staff's well-being.
Opened 2008
38 Bedrooms
90-seater Bistro & Bar
3 Private Event Spaces – seating up to 90
Soak up the relaxed maritime atmosphere at one of England\’s most beautiful seaside towns. Poole is a bustling tourist resort in the east of Dorset and is well known for Europe’s largest natural harbour, award winning blue flag beaches including the world famous Sandbanks, a bustling quayside and a beautiful historic old town. Nestled between Bournemouth, the Isle of Purbeck and the Jurassic Coast, it’s a fantastic base for exploring the south coast. Originally built in 1776 as the \’Mansion House\’, our hotel reflects its nautical past and Georgian splendor.
About The Role
Night Porter Hotel du Vin Poole £12.50 per Hour + TRONC, 32 Hours per Week Permanent Contract
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.
As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate – you will be cleaning public areas and preparing meeting and event spaces ready for the next day.
You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.
Experience of working in a similar role is beneficial and experience of night shift work is essential.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We\’ll help you be \’The Difference\’ between good and great guest experiences.
Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
Benefits
About You
In Addition To Competitive Rates Of Pay We Offer
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. #J-18808-Ljbffr
Night Porter employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel and its history. Understanding the unique aspects of Hotel du Vin Poole, such as its nautical past and location near popular tourist spots, can help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your experience in customer service and night shifts during conversations. Since the Night Porter role involves managing guest expectations and working during unsociable hours, showcasing relevant experience will make you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your organisational skills and ability to handle multiple tasks. The Night Porter position requires keeping public areas immaculate and assisting guests, so demonstrating your multitasking abilities will be crucial in the interview.
✨Tip Number 4
Research common health and safety protocols in hospitality. Since you'll be conducting nightly audits, showing that you understand these procedures can set you apart from other candidates and show your commitment to maintaining high standards.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or night shift roles. Emphasise skills like communication, organisation, and any previous responsibilities that align with the Night Porter position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention specific aspects of the job description, such as managing guest expectations and maintaining standards, to demonstrate your understanding of the position.
Highlight Relevant Experience: If you have experience in similar roles, make sure to detail this in your application. Include examples of how you've successfully managed responsibilities like guest interactions, cleaning, or health and safety audits.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Porter role.
How to prepare for a job interview at Malmaison
✨Show Your Night Shift Experience
Make sure to highlight any previous experience you have working night shifts. This role requires someone who is comfortable and effective during late hours, so sharing specific examples of how you've managed responsibilities at night can set you apart.
✨Demonstrate Excellent Communication Skills
As a Night Porter, you'll be interacting with guests and handling inquiries. Prepare to discuss how you effectively communicate in various situations, especially when dealing with guests' needs or resolving issues during the night.
✨Emphasise Your Organisational Skills
This role involves managing multiple tasks simultaneously, from cleaning to preparing event spaces. Be ready to provide examples of how you've successfully organised your workload in past roles, particularly in fast-paced environments.
✨Research the Hotel's History and Values
Understanding the hotel's background and its commitment to guest experiences will show your genuine interest in the position. Familiarise yourself with the hotel's history, values, and sustainability goals to demonstrate that you're aligned with their mission.
