Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Night Porter, you'll manage guest expectations and maintain hotel standards overnight.
- Company: Join Frasers Hospitality, known for its exceptional service and commitment to sustainability.
- Benefits: Enjoy competitive pay, flexible shifts, discounts on stays, and fully funded apprenticeships.
- Why this job: Be part of a dynamic team that values your growth and offers real career progression.
- Qualifications: Experience in a similar role and night shift work is essential; excellent communication skills are a must.
- Other info: We promote wellness activities and offer instant access to your earned pay through Wagestream.
Overview
Night Porter, Hotel du Vin • Rate of Pay / Hours: £12.50 per hour + service charge + comp meals on duty • Type of Contract: Full Time Nights • Location: St Andrews
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring that the standards of the brand are maintained. As guests sleep, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, welcoming guests in a friendly and helpful manner, and keeping public areas immaculate while preparing meeting and event spaces for the next day.
You will be assisting guests with their luggage, dealing with any enquiries, and carrying out nightly Health and Safety audits. You will be organised and an excellent communicator.
Experience of working in a similar role is beneficial and experience of night shift work is essential.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days — this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We\\\’ll help you be \’The Difference\’ between good and great guest experiences.
Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
#J-18808-Ljbffr
Night Porter employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the establishment will help you answer guest queries confidently and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Highlight your experience in night shifts or similar roles during the interview. Share specific examples of how you've managed responsibilities during late hours, as this will show that you're well-prepared for the demands of the Night Porter position.
✨Tip Number 3
Emphasise your communication skills. As a Night Porter, you'll need to interact with guests and staff effectively, so be ready to discuss how you've successfully communicated in past roles, especially in high-pressure situations.
✨Tip Number 4
Be prepared to discuss your organisational skills. The role involves managing various tasks simultaneously, so think of examples where you've successfully juggled multiple responsibilities, ensuring everything runs smoothly.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or night shift roles. Emphasise skills like communication, organisation, and any previous responsibilities that align with the Night Porter position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention why you are interested in working as a Night Porter and how your skills and experiences make you a great fit for the job.
Highlight Flexibility: Since the role requires working various shifts, be sure to mention your availability and willingness to work evenings, weekends, and holidays. This shows your commitment and adaptability.
Showcase Customer Service Skills: In your application, provide examples of how you've successfully managed guest expectations in previous roles. Highlight any specific instances where you went above and beyond to ensure a positive experience.
How to prepare for a job interview at Malmaison
✨Show Your Night Shift Experience
Make sure to highlight any previous experience you have working night shifts. This role requires someone who is comfortable and effective during the late hours, so sharing specific examples of how you've managed responsibilities at night can set you apart.
✨Demonstrate Excellent Communication Skills
As a Night Porter, you'll be interacting with guests and handling their inquiries. Prepare to discuss how you effectively communicate in various situations, especially when dealing with guests' needs or resolving issues during the night.
✨Emphasise Your Organisational Skills
This role involves managing multiple tasks simultaneously, from cleaning to assisting guests. Be ready to provide examples of how you've successfully organised your workload in past roles, particularly in high-pressure environments.
✨Research the Company’s Values
Familiarise yourself with the company's commitment to sustainability and guest experience. Showing that you align with their values and understand their mission can demonstrate your genuine interest in the role and the company.
