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- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and safety.
- Company: Malmaison Manchester, a vibrant hotel in the heart of the city.
- Benefits: Heavily discounted stays, dining discounts, and wellness support.
- Why this job: Join a dynamic team and gain valuable experience in hospitality.
- Qualifications: Night shift experience and strong communication skills required.
- Other info: Career progression opportunities and a commitment to sustainability.
The predicted salary is between 12 - 16 £ per hour.
About the Role
Night Porter – £12.50ph / 28 hours. Permanent position. Malmaison Manchester Deansgate.
About the Location
Situated on Albert Square, Manchester. 70 bedrooms, 80-seater Bar & Grill, 116-seater rooftop bar & terrace, 2 meeting rooms (seating up to 12). The city’s key cultural and historic landmarks are nearby and Manchester’s vibrant, inclusive, and creative culture informs the guest experience.
Role Overview
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the brand standards are maintained. As guests sleep, the Nights team keeps operations running smoothly.
You will:
- Be responsible for the Food & Beverage Department during the night.
- Welcome guests in a friendly and helpful manner.
- Keep public areas immaculate and prepare meeting and event spaces for the next day.
- Assist guests with luggage, handle inquiries, and conduct nightly Health and Safety audits.
- Be organized and an excellent communicator.
Experience in a similar role is beneficial and night shift experience is essential. The hotel operates 7 days a week, 365 days a year with flexible shift patterns available and discussed at interview. Career progression opportunities include Night Supervisory or Assistant Night Management roles.
Responsibilities
- Oversee hotel operations during night hours and maintain brand standards.
- Manage guest interactions, safety, and security protocols.
- Maintain cleanliness of public areas and readiness of meeting/event spaces.
- Support night-time Food & Beverage operations and inquiries.
- Assist guests with luggage and directions, ensuring a positive guest experience.
Qualifications & Skills
- Experience in a similar role is beneficial.
- Night shift experience is essential.
- Strong communication and organizational skills.
Benefits
- Heavily discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality; rooms from £65 per night.
- Discounted Friends and Family rate with 50% off the best available rate.
- 35% off dining in Brasseries and Bistros.
- Fully funded Apprenticeship programmes and brand training.
- High street discounts and experiences.
- Cycle to work scheme – save up to 40% on bikes.
- Healthcare Cash Plans – dental, optical, medical and more.
- Referral schemes up to £1500.
- Uniform provided and wellness campaigns and annual schedule.
- Wagestream for early access to earned wages.
- Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
- Supported charity partnership with The Brain Charity.
- Employee Assistance Programme – free, confidential advice 24/7.
Sustainability Goals
- 100% of electricity from renewable energy, primarily wind.
- Minimum 70% of hotel waste recycled; Sustainability Council drives year-round projects.
- Chemical-free cleaning in bedrooms/public areas; enzyme-based eco-friendly kitchen systems.
- Volunteer to work for sustainable charities two days per year on full pay.
If you are interested, click Apply Now.
Night Porter in Manchester employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Manchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Be ready for the interview! Brush up on your knowledge about the hotel and its operations. Show them you’re not just another candidate; you’re genuinely interested in being part of their team at Malmaison.
✨Tip Number 3
Show off your night shift experience! Make sure to highlight any previous roles where you worked nights. This will reassure them that you can handle the unique challenges of being a Night Porter.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Malmaison family. Don’t miss out!
We think you need these skills to ace Night Porter in Manchester
Some tips for your application 🫡
Show Your Night Owl Skills: Since this role is all about the night shift, make sure to highlight any previous experience you've had working late hours. We want to see that you're comfortable and capable of managing hotel operations when the sun goes down!
Be Personable: As a Night Porter, you'll be the friendly face welcoming guests during their stay. Use your application to showcase your communication skills and any customer service experience. Let us know how you can create a positive atmosphere for our guests!
Attention to Detail is Key: This role involves keeping everything in tip-top shape while guests are asleep. Mention any experience you have with maintaining cleanliness or preparing spaces for events. We love candidates who take pride in their work and pay attention to the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the team at Malmaison Manchester!
How to prepare for a job interview at Malmaison
✨Know the Night Shift Inside Out
Make sure you understand what working the night shift entails. Familiarise yourself with the unique challenges and responsibilities of a Night Porter, such as managing guest expectations during quieter hours and ensuring safety protocols are followed.
✨Show Off Your Communication Skills
As a Night Porter, you'll need to interact with guests and handle inquiries effectively. Prepare examples of how you've successfully communicated in previous roles, especially during challenging situations. This will demonstrate your ability to maintain a positive guest experience.
✨Highlight Your Organisational Skills
Being organised is key in this role. Think of specific instances where you've managed multiple tasks efficiently, like preparing meeting spaces or overseeing food and beverage operations. Share these examples to show you're up for the challenge.
✨Research the Company Culture
Understanding Malmaison's values and culture can give you an edge. Look into their sustainability goals and employee benefits, and be ready to discuss how you align with their mission. This shows genuine interest and that you’re a good fit for the team.
