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- Tasks: Enhance guest experiences as the first and last point of contact at the front desk.
- Company: Leading hotel chain in Manchester with a focus on exceptional hospitality.
- Benefits: Career development opportunities and a supportive environment for internal progression.
- Why this job: Create memorable moments for guests while working in a dynamic hospitality setting.
- Qualifications: Passion for hospitality and commitment to excellence in service.
The predicted salary is between 30000 - 42000 £ per year.
A leading hotel chain in Manchester is seeking an Assistant Reception Manager to enhance guest experiences. In this role, you will serve as the first and last point of contact for guests, ensuring high standards of service and satisfaction. The position provides opportunities for career development while actively encouraging internal progression. Ideal candidates are passionate about creating memorable moments and have a commitment to excellence in hospitality.
Guest Experience Lead - Front Desk & Hospitality in Manchester employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead - Front Desk & Hospitality in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those working at the hotel chain you're eyeing. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experiences shine through. Share stories about how you've created memorable moments for guests in the past – it’ll make you stand out!
✨Tip Number 3
Research the company culture! Dive into their values and mission. When you know what they stand for, you can tailor your responses to show how you fit right in with their commitment to excellence in hospitality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Guest Experience Lead - Front Desk & Hospitality in Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for creating memorable guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Experience Lead position. Highlight relevant skills and experiences that align with the job description, showing us why you're the perfect fit for our team.
Be Professional Yet Approachable: While we want you to be professional in your application, don’t forget to let your personality come through! We’re looking for someone who can connect with guests, so a friendly tone can make a great impression.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Malmaison
✨Know the Company Inside Out
Before your interview, do some homework on the hotel chain. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Passion for Hospitality
During the interview, share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles. This will demonstrate your commitment to excellence and your understanding of what it takes to enhance guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle certain situations at the front desk. Think about common challenges in hospitality and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask your interviewers. This shows your genuine interest in the role and the company. You might ask about opportunities for career development or how they measure guest satisfaction.
