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- Tasks: Create unforgettable experiences for guests and handle their queries with a smile.
- Company: Renowned hotel brand in Manchester with a focus on exceptional service.
- Benefits: Exciting perks, career development, and apprenticeship opportunities after probation.
- Why this job: Be the first face guests see and make their stay memorable.
- Qualifications: Friendly attitude and passion for customer service.
- Other info: Join a dynamic team and grow your career in hospitality.
The predicted salary is between 988 - 1219 £ per month.
A well-known hotel brand in Manchester is looking for a friendly and passionate Receptionist. As the first face guests see upon arrival, you will ensure their experience is exceptional. You will handle guest queries with a focus on providing an outstanding service.
The role offers substantial perks, career development opportunities, and the chance to enroll in an apprenticeship scheme following a probationary period. Join us to make unforgettable memories for our guests.
Guest Experience Concierge - Elevate Every Stay in Manchester employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Concierge - Elevate Every Stay in Manchester
✨Tip Number 1
Make sure to research the hotel brand before your interview. Knowing their values and what makes them stand out will help you connect with the team and show that you're genuinely interested in being part of their mission to elevate every stay.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Guest Experience Concierge and how you'd handle them. Being able to demonstrate your problem-solving abilities will impress the hiring team.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Show up looking polished and professional to reflect the high standards of the hotel and your commitment to providing outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Experience Concierge - Elevate Every Stay in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and passionate nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Highlight Relevant Experience: Make sure to mention any previous roles where you’ve provided outstanding service or handled guest queries. We love seeing how your past experiences can elevate every stay for our guests!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention why you’re excited about being a Guest Experience Concierge and how you can contribute to making unforgettable memories for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Malmaison
✨Know the Brand Inside Out
Before your interview, do some homework on the hotel brand. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your People Skills
As a Guest Experience Concierge, your ability to connect with guests is crucial. Prepare examples of how you've handled guest queries or resolved issues in the past. Highlight your friendly and approachable nature, as this is key to creating memorable experiences.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance shows that you take the role seriously and understand the importance of presenting yourself well to guests.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
