Maintenance Manager, Fraser Hospitality in London

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader and the world’s leading brand in serviced apartments and hotel residences. With properties across Asia, Australia, Europe, the Middle East, and Africa, we deliver gold-standard hospitality while staying true to our core values: Collaborative, Real, Respectful, and Progressive.

Frasers Hospitality operates 7 properties across the UK under brands including Fraser Suites, Fraser Place, Fraser Residence, and Park International Hotel, offering high-quality accommodation for both business and leisure travellers.

As Maintenance Manager at Fraser Place Canary Wharf, you will be responsible for the overall engineering and maintenance operations of the property. You will manage a small on-site maintenance team of one, while remaining highly hands-on in the day-to-day upkeep of the building.

Responsibilities:

• Lead and manage all maintenance and engineering operations across the property, ensuring the highest standards of safety, presentation, and functionality.
• Directly manage and support a small maintenance team (1 team member), providing guidance, training, and performance oversight.
• Ensure the safety and security of guests, staff, and the property by implementing and maintaining all required procedures and statutory compliance.
• Plan, coordinate, and oversee all repair, preventative maintenance, and installation activities, including fire safety systems.
• Carry out hands-on maintenance tasks as required, including plumbing, carpentry, decorating, electrical, and mechanical works.
• Maintain full compliance with UK legislation, including Health & Safety, Building Regulations, and Fire Safety.
• Monitor, control, and forecast maintenance budgets and expenditure.
• Support operational efficiency by minimising downtime and ensuring apartments are available for sale.
• Champion sustainability initiatives and ensure all green policies are followed, while identifying opportunities to improve environmental performance.
• Communicate clearly and effectively to ensure objectives are understood and achieved.

What We’re Looking For:

• Proven experience in a similar maintenance or engineering management role, ideally within hospitality, residential, or serviced apartments.
• Strong technical knowledge across plumbing, electrical systems, carpentry, and general building maintenance.
• Experience planning and delivering preventative maintenance schedules.
• A hands-on, detail-oriented approach with the ability to work independently.
• Confident managing and developing a small team, leading by example.
• Excellent organisational and time management skills.
• Passion for delivering a high-quality guest experience.
• Eligibility to work in the UK.

Benefits:

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• Wellness & National Campaign Days which promote and encourage different activities throughout the year.
• Wagestream – access to earned wages in real time.
• We are passionate about wellbeing and mental health, with plans to have Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
• Additional day off for your birthday.
• Bonus Plan based on clear and transparent KPI’s.
• Life Assurance.

Sustainability Goals:

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single-use plastic from our day-to-day operation and are Green Tourism members; UK properties boast Silver or Bronze accreditations.
• In the UK, sustainability is a key focus for everyone.
• Move to a chemical-free cleaning system with an enzyme-based eco-friendly system for apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay.

Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.