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- Tasks: Provide top-notch hospitality and support front desk operations for a memorable guest experience.
- Company: Reputable hotel chain in York with a focus on exceptional service.
- Benefits: Opportunities for internal development and career progression.
- Why this job: Join a vibrant team and make guests' stays unforgettable.
- Qualifications: Passion for service and natural charm in hospitality.
- Other info: Dynamic work environment with potential for growth.
The predicted salary is between 24000 - 36000 £ per year.
A reputable hotel chain in York is looking for a friendly and energetic Receptionist to join their team. The successful candidate will provide high standards of hospitality and service, ensuring every guest has a memorable experience.
Key responsibilities include:
- Handling inquiries
- Supporting front desk operations
Applicants should have a passion for service and a natural hospitality charm. There are opportunities for internal development and progression within the company.
Hotel Receptionist & Guest Experience Champion employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist & Guest Experience Champion
✨Tip Number 1
Make sure to showcase your personality during interviews! We want to see that friendly and energetic vibe you bring, just like the hotel is looking for. Smile, be engaging, and let your passion for hospitality shine through.
✨Tip Number 2
Research the hotel chain before your interview. Knowing their values and what makes them unique will help you connect better with the team. Plus, it shows you’re genuinely interested in being part of their guest experience!
✨Tip Number 3
Practice common interview questions related to customer service. Think about how you would handle different guest scenarios. We want you to feel confident and ready to impress with your problem-solving skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. It’s a great way to remind them of your charm and dedication to providing excellent service.
We think you need these skills to ace Hotel Receptionist & Guest Experience Champion
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and energetic personality shine through. We want to see your passion for hospitality and how you can make every guest's experience memorable.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We love seeing how your skills align with the role of a Receptionist and Guest Experience Champion.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in York.
How to prepare for a job interview at Malmaison
✨Show Your Hospitality Charm
Make sure to showcase your natural charm and friendliness during the interview. Practice a warm greeting and maintain a positive attitude, as this is crucial for a role that revolves around guest experience.
✨Know the Hotel Inside Out
Research the hotel chain thoroughly before your interview. Familiarise yourself with their values, services, and any recent news. This will not only impress the interviewers but also help you answer questions more confidently.
✨Prepare for Common Scenarios
Think about common situations you might face as a receptionist, like handling difficult guests or managing busy periods. Prepare some examples of how you would handle these scenarios, demonstrating your problem-solving skills and commitment to excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about opportunities for internal development and progression within the company. This shows your enthusiasm for growth and your interest in being part of their team long-term.
