Hotel Manager

Opened May 2020. 150 bedrooms; 124-seater Bar & Grill, 1 private dining room; 200-seater rooftop bar & terrace. Pan-Asian fusion tapas & cocktails. Starbucks with outdoor terrace. 4 meeting rooms, 6 meeting pods - largest space seats 180. TechnoGym - selection of cardio, fixed resistance, free weights & functional equipment. Spa - 4 treatment rooms, relaxation area, 2 manicure & 2 pedicure stations. The design of the hotel takes inspiration from the city’s industrial heritage and brutalist architecture, mixing concrete and moody elements with softer textures and confectionery touch points, drawing on York’s famous alumni including the Rowntree and the Terry families. As a city, York has always had so much to offer; from its Roman and Viking roots to the cosmopolitan city it is today. Situated on the corner of Rougier Street, the hotel is a stone’s throw away from some of the city’s most famous attractions, including York Minster, York Castle and the historic city walls. The River Ouse are both a few minute walks away, with the Yorkshire Museum and Gardens, York Art Gallery and the world-famous university a short walk over the bridge.

About The Role

Malmaison is looking for a leader who understands that running a successful business isn’t just about exceeding brand standards or having a strong P&L. We want someone who will look after the team and, by developing them, deliver the expectation of celebrity service. Malmaison York is looking for a Hotel Manager who will report into the General Manager and be responsible for running Malmaison York on a day-to-day basis. You will be an experienced Operations Manager or Deputy General Manager looking for an opportunity to step up and keen to join a brand that will give you the opportunity to shine. In this role you’re a real organiser, who loves leading and motivating your team. You will be driving the brand strategy in all elements of the business and set Malmaison apart from the competition as a preferred employer and destination to stay, eat and drink. You will know the market and understand how to maximise revenue within the business by looking at the bigger picture, managing the detail through your department managers and team will be second nature and leading from the front to set the example is something you are no stranger to. Ideally you will have had previous experience in managing large teams and you will have a sound knowledge of food and drink in a similar sized property; however this isn’t a deal breaker.

Responsibilities include leading and motivating the team, driving brand strategy, and managing operations to deliver high standards of service.

Requirements & Qualifications

• Experience as an Operations Manager or Deputy General Manager in a large, multi-outlet property preferred.
• Strong leadership, communication, and commercial acumen.
• Knowledge of food and beverage operations and revenue management.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes supporting career development.
• High Street Discounts on various shops and experiences.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans - dental, optical, medical and more from £5 per month.
• Referral schemes paying up to £1500.
• Uniform provided and wellness initiatives including national campaign days.
• Wagestream access to wages earned.
• Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.

Additional

• Private Medical Healthcare after probation; Bonus plan based on KPI’s; Critical Illness cover; Life Assurance.

Our Sustainability Goals include 100% renewable electricity, recycling targets, chemical-free cleaning in bedrooms/public areas, enzyme-based systems in kitchens, and volunteer days for sustainability initiatives.