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- Tasks: Manage guest flow and optimise experiences at our stunning new Sky Bar.
- Company: Join Malmaison, a vibrant hospitality brand known for luxury and exceptional service.
- Benefits: Enjoy discounted stays, high street discounts, and a cycle to work scheme.
- Why this job: Work in a breathtaking setting with a focus on wellness and sustainability.
- Qualifications: Customer service experience in high-volume environments is preferred.
- Other info: Be part of a team that supports mental health and community initiatives.
The predicted salary is between 28800 - 43200 £ per year.
We are excited to prepare the opening of our one of a kind Sky Bar at Malmaison York. Think luxurious and comfortable loungers, lanterns, beautiful trees, Champagne, cocktails and food platters. Then add the stunning views of York Minster, while watching the sunset and you’ll have the perfect working environment.
We’re looking for enthusiastic, bubbly, organised and meticulous individuals, with an interest in excellent customer service skills. As Head Host, you will be managing the flow of guests into SORA, our brand new Sky Bar, in order to optimise their experience whilst making effective use of the space. You will have experience of working within customer service and ideally high volume restaurants/bars. You will be an excellent communicator and comfortable dealing with guest enquiries via telephone, email, and face to face. Liaising with the Front Office team and SORA management, you will be an integral part of making each shift a success.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earnt.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives. Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Head Host, Malmaison employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host, Malmaison
✨Tip Number 1
Familiarise yourself with the Malmaison brand and its values. Understanding what makes SORA Sky Bar unique will help you convey your enthusiasm during any conversations or interviews.
✨Tip Number 2
Network with current employees or those in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the Head Host position.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you excelled in managing guest experiences, as this will demonstrate your capability to thrive in a high-volume environment.
✨Tip Number 4
Stay updated on trends in the hospitality industry, especially regarding bar and restaurant management. Being knowledgeable about current practices can set you apart and show your commitment to excellence in customer service.
We think you need these skills to ace Head Host, Malmaison
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in high-volume restaurants or bars. Emphasise your communication skills and ability to manage guest enquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Head Host position at Malmaison. Mention your passion for excellent customer service and how you can contribute to creating a memorable experience for guests at SORA Sky Bar.
Showcase Your Organisational Skills: In your application, provide examples of how you've successfully managed guest flow or similar responsibilities in past roles. This will demonstrate your organisational skills and ability to optimise guest experiences.
Highlight Your Teamwork Abilities: Mention any experience working closely with teams, especially in hospitality settings. Stress your ability to liaise with different departments, such as the Front Office team, to ensure smooth operations during shifts.
How to prepare for a job interview at Malmaison
✨Show Your Enthusiasm
As a Head Host, your energy and enthusiasm are key. Make sure to express your excitement about the role and the unique atmosphere of SORA Sky Bar during the interview. This will demonstrate your passion for customer service and the hospitality industry.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in high-volume restaurants or bars. Share specific examples of how you've managed guest flow and enhanced customer experiences, as this will show that you have the skills needed for the role.
✨Demonstrate Communication Skills
Since the role involves liaising with guests and the Front Office team, showcase your excellent communication skills. Practice answering questions clearly and confidently, and be ready to provide examples of how you've effectively handled guest enquiries in the past.
✨Align with Company Values
Familiarise yourself with the company's sustainability goals and community initiatives. During the interview, mention how these values resonate with you and how you can contribute to them, showing that you're not just a fit for the role but also for the company culture.
