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- Tasks: Manage guest flow and optimise experiences at our stunning new Sky Bar.
- Company: Join Malmaison, a vibrant hospitality brand known for luxury and unique experiences.
- Benefits: Enjoy discounted stays, high street discounts, and a cycle to work scheme.
- Why this job: Work in a beautiful setting with a focus on customer service and sustainability.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for hospitality.
- Other info: Be part of a team that supports mental health awareness and community initiatives.
The predicted salary is between 24000 - 36000 £ per year.
We are excited to prepare the opening of our one of a kind Sky Bar at Malmaison York. Think luxurious and comfortable loungers, lanterns, beautiful trees, Champagne, cocktails and food platters. Then add the stunning views of York Minster, while watching the sunset and you’ll have the perfect working environment.
We’re looking for enthusiastic, bubbly, organised and meticulous individuals, with an interest in excellent customer service skills. As Head Host, you will be managing the flow of guests into SORA, our brand new Sky Bar, in order to optimise their experience whilst making effective use of the space. You will have experience of working within customer service and ideally high volume restaurants/bars. You will be an excellent communicator and comfortable dealing with guest enquiries via telephone, email, and face to face. Liaising with the Front Office team and SORA management, you will be an integral part of making each shift a success.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earnt.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives. Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host, Malmaison
✨Tip Number 1
Familiarise yourself with the Malmaison brand and its values. Understanding their commitment to customer service and sustainability will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Malmaison, especially those in hospitality roles. They can provide insights into the company culture and what it takes to succeed as a Head Host.
✨Tip Number 3
Prepare to showcase your experience in high-volume customer service environments. Think of specific examples where you've excelled in managing guest flow and enhancing their experience.
✨Tip Number 4
Demonstrate your enthusiasm for the role by staying updated on trends in the hospitality industry, particularly in bar and restaurant management. This knowledge can set you apart during conversations with the hiring team.
We think you need these skills to ace Head Host, Malmaison
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in high-volume restaurants or bars. Emphasise skills that align with the Head Host position, such as communication and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the unique environment of SORA Sky Bar. Mention specific experiences that demonstrate your ability to manage guest flow and enhance customer experiences.
Showcase Your Personality: As the role requires a bubbly and enthusiastic personality, let your character shine through in your application. Use a friendly tone and express your passion for excellent customer service.
Highlight Relevant Skills: In your application, be sure to mention any experience you have with managing guest enquiries via different channels (telephone, email, face-to-face). This will show that you are well-prepared for the responsibilities of the Head Host.
How to prepare for a job interview at Malmaison
✨Show Your Enthusiasm
As a Head Host, your energy and enthusiasm are key. Make sure to express your excitement about the role and the unique environment of SORA Sky Bar. Share why you’re passionate about customer service and how you can contribute to creating a memorable experience for guests.
✨Demonstrate Organisational Skills
Highlight your ability to manage guest flow and optimise space effectively. Prepare examples from your previous experience in high-volume settings where you successfully organised events or managed busy periods, showcasing your meticulous attention to detail.
✨Communicate Clearly
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle guest enquiries and resolve issues, whether face-to-face, over the phone, or via email.
✨Align with Company Values
Familiarise yourself with the company’s sustainability goals and community initiatives. Be prepared to discuss how you can contribute to these efforts, showing that you share their values and are committed to making a positive impact.
