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- Tasks: Manage guest flow and enhance their experience at our stunning new Sky Bar.
- Company: Join Malmaison York, a luxurious venue with breathtaking views and a vibrant atmosphere.
- Benefits: Enjoy competitive pay, discounts on stays, dining, and high street shopping, plus wellness initiatives.
- Why this job: Be part of an exciting opening, work in a beautiful setting, and develop your career with us.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for hospitality required.
- Other info: We promote sustainability and offer volunteer days for charitable causes.
Rate of Pay / Hours: £12.77 per hour, 40 hours a week.
Contract: Permanent
Location: York
We are excited to prepare the opening of our one of a kind Sky Bar at Malmaison York. Think luxurious and comfortable loungers, lanterns, beautiful trees, Champagne, cocktails and food platters. Then add the stunning views of York Minster, while watching the sunset and you’ll have the perfect working environment.
We’re looking for enthusiastic, bubbly, organised and meticulous individuals, with an interest in excellent customer service skills. As Head Host you will be managing the flow of guests into SORA our brand new Sky Bar in order to optimise their experience whilst making effective use of the space.
You will have experience of working within customer service and ideally high volume restaurants/bars. You will be an excellent communicator and comfortable dealing with guest enquiries via telephone, email and face to face. Liaising with the Front Office team and SORA management you will be an integral part of making each shift a success.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earnt.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Head Host employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host
✨Tip Number 1
Familiarise yourself with the unique offerings of the Sky Bar at Malmaison York. Understanding the atmosphere, menu, and customer experience will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Network with current or former employees of Malmaison or similar establishments. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your customer service skills by sharing specific examples from your past experiences. Highlight situations where you successfully managed guest interactions, especially in high-pressure environments.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and helps you assess if the position aligns with your career goals and values.
We think you need these skills to ace Head Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in high-volume restaurants or bars. Emphasise skills that align with the Head Host position, such as communication and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the unique environment of the Sky Bar. Mention specific experiences that demonstrate your ability to manage guest flow and enhance customer experiences.
Showcase Your Personality: Since the role requires a bubbly and enthusiastic personality, let your character shine through in your application. Use a friendly tone and share anecdotes that reflect your passion for excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Head Host role.
How to prepare for a job interview at Malmaison
✨Show Your Enthusiasm
As a Head Host, your energy and enthusiasm are key. Make sure to express your excitement about the Sky Bar and how you can contribute to creating a vibrant atmosphere for guests.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that showcase your excellent customer service skills. Highlight situations where you went above and beyond to ensure guest satisfaction, as this role heavily relies on those abilities.
✨Communicate Clearly
Since you'll be liaising with various teams, practice clear and effective communication. Be ready to discuss how you handle guest enquiries and collaborate with others to optimise the guest experience.
✨Know the Venue
Familiarise yourself with the Malmaison York and its offerings, especially the new Sky Bar. Being knowledgeable about the venue will show your genuine interest and help you answer questions confidently during the interview.
