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- Tasks: Lead the reception team and create unforgettable guest experiences.
- Company: A top hotel chain in Oxford known for exceptional service.
- Benefits: Permanent contract, £13.65 per hour, plus hotel perks.
- Why this job: Be the face of the hotel and make a real difference in guest satisfaction.
- Qualifications: Experience in hospitality and strong leadership skills.
- Other info: Great opportunities for career growth and development.
The predicted salary is between 13 - 16 £ per hour.
A leading hotel chain in Oxford is seeking a Reception Supervisor who will be the face of the hotel, ensuring guests receive high standards of service. This role involves leading the reception team, creating memorable guest experiences, and supporting internal development opportunities for career growth.
The position offers a permanent contract at £13.65 per hour for 40 hours a week, alongside perks and benefits associated with working at the hotel.
Guest Experience Supervisor – Front Desk Lead employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Supervisor – Front Desk Lead
✨Tip Number 1
Make sure to showcase your personality during interviews! As a Guest Experience Supervisor, you'll be the face of the hotel, so let your passion for hospitality shine through. We want to see how you can create memorable experiences for guests.
✨Tip Number 2
Research the hotel chain before your interview. Knowing their values and what makes them stand out will help you connect with the team. Plus, it shows that you're genuinely interested in being part of their mission!
✨Tip Number 3
Practice common interview questions related to guest service and team leadership. We recommend role-playing with a friend or family member to build your confidence. Remember, it's all about demonstrating your ability to lead and inspire your team.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And hey, if you haven't already, apply through our website for a smoother process!
We think you need these skills to ace Guest Experience Supervisor – Front Desk Lead
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring warmth and friendliness to the role of Guest Experience Supervisor. Don’t be afraid to share a bit about yourself and what makes you passionate about guest service.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in leading teams and creating memorable guest experiences. We love seeing specific examples that demonstrate your skills and achievements in similar roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this position. Be sure to mention your leadership style and how you plan to support your team’s development. Keep it engaging and relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Malmaison
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel chain thoroughly. Understand its values, mission, and what sets it apart from others. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Think about specific situations where you resolved conflicts or improved team performance, as these stories will highlight your leadership capabilities.
✨Emphasise Guest Experience
Since the role focuses on creating memorable guest experiences, come prepared with examples of how you've gone above and beyond for customers in previous roles. Discuss any feedback you've received and how you used it to improve service, showing that you prioritise guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel's approach to staff development or how they measure guest satisfaction. This shows that you're not only interested in the position but also in contributing to the hotel's success and growth.