Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front Office team and ensure exceptional guest service.
- Company: A top hospitality brand in Edinburgh with a focus on guest experience.
- Benefits: Competitive salary, flexible shifts, and a positive work environment.
- Why this job: Create memorable experiences for guests while developing your leadership skills.
- Qualifications: Proven experience in hospitality and strong communication skills.
- Other info: Enjoy a 4 on/ 4 off shift pattern for work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
A leading hospitality brand based in Edinburgh is seeking a Guest Relations Manager. You will be responsible for ensuring exceptional service standards, leading the Front Office team, and achieving revenue targets through excellent customer interaction.
The ideal candidate will have proven experience, attention to detail, and effective communication skills. This full-time role involves a 4 on/ 4 off shift pattern, promoting a positive work environment and memorable guest experiences.
Guest Experience Manager – Front Office Leader employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager – Front Office Leader
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the brand you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your attention to detail and how you've created memorable moments for guests in the past.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you’ve had to lead a team or resolve a guest issue. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Guest Experience Manager – Front Office Leader
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific examples of how you've gone above and beyond to create memorable guest experiences in your previous roles.
Highlight Your Leadership Skills: As a Guest Experience Manager, you'll be leading a team. Make sure to emphasise your leadership experience and how you've successfully managed teams in the past. We want to see how you inspire and motivate others!
Be Detail-Oriented: Attention to detail is key in this role. In your application, mention instances where your keen eye for detail has positively impacted guest satisfaction or operational efficiency. It’s all about those little things that make a big difference!
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Malmaison
✨Know the Brand Inside Out
Before your interview, make sure you research the hospitality brand thoroughly. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Experience Manager, your ability to interact with guests is crucial. Prepare specific examples from your past experiences where you went above and beyond for customers. Highlight how your actions led to positive outcomes, as this will demonstrate your capability to maintain exceptional service standards.
✨Demonstrate Leadership Qualities
Since you'll be leading the Front Office team, it's important to convey your leadership style during the interview. Share instances where you've successfully managed a team or resolved conflicts. Emphasise your ability to foster a positive work environment and motivate others to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in the role and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
