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- Tasks: Create memorable experiences for guests while ensuring cleanliness and high service standards.
- Company: Frasers Hospitality, a global leader in serviced apartments and hotel residences.
- Benefits: Competitive pay, discounts, career development, and wellness initiatives.
- Why this job: Join a passionate team dedicated to making guests smile and creating lasting memories.
- Qualifications: Experience in a similar role and a love for customer service.
- Other info: Opportunities for growth, sustainability focus, and a supportive work environment.
The predicted salary is between 24800 - 31200 £ per year.
Rate of Pay / Hours: £12.40 p/h / 20 hours per week / 5 days over 7
Type of Contract: Part time
Location: Fraser Suites Glasgow
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa.
What you will be doing as a Room Attendant:
- Ensure total guest satisfaction, providing efficient, courteous, and high level of service within the Housekeeping Department.
- Responsible for all rooms, public areas, corridors and back of house areas.
- Oversee any outsourced staff when required.
- Occasionally interact with customers, supporting all other operations departments during your shift.
- May be required to staff our continental breakfast room from time to time.
You are an enthusiastic and hardworking individual with a passion for providing an excellent customer experience. You will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember.
What We’re Looking For:
- Proven experience in a similar role.
- Excellent attention to detail and time management skills.
- Enthusiastic individual with a passion for customer service.
- Enjoy working as part of a team.
- Desire to build upon leadership and team management skills.
- Must be eligible to work in the UK.
Benefits:
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cyle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your friends a job!).
- Uniforms are provided.
- Wellness & National Campaign Days which promote and encourage different activities throughout the year.
- Wagestream giving instant access to your pay as it’s earned.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy.
- We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism.
- Moved to a chemical free cleaning system in our properties.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Guest Experience Attendant - Part-Time, Glasgow employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Attendant - Part-Time, Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Frasers Hospitality's values and mission. This way, you can show how your passion for customer service aligns with their goal of creating memorable experiences.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on highlighting your attention to detail and teamwork skills, as these are key for the Room Attendant role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in hospitality where presentation is key to guest satisfaction.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Experience Attendant - Part-Time, Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about creating memorable experiences for our guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality or similar roles. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Malmaison
✨Know the Company
Before your interview, take some time to research Frasers Hospitality. Understand their values, mission, and what makes them a leader in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Attendant, your ability to create memorable experiences is key. Prepare examples from your past roles where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your passion for customer service and your fit for the role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the role is hands-on, showing that you respect the interview process by dressing appropriately can set a positive tone and reflect your understanding of the hospitality environment.
✨Ask Thoughtful Questions
At the end of the interview, be ready with a few questions about the role or the company culture. This shows that you’re engaged and serious about the position. You might ask about opportunities for growth within the company or how they support their staff's development.