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- Tasks: Handle reservations and inquiries via phone, email, and fax while maximising sales.
- Company: Join Frasers Hospitality, a leader in serviced residences for modern travellers.
- Benefits: Enjoy competitive pay and a range of fantastic benefits.
- Why this job: Be part of a dynamic team that values innovation and excellence in service.
- Qualifications: Experience in a similar role with strong communication and admin skills.
- Other info: Great opportunities for growth in a supportive and inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Reservation Agent to join the team here at Fraser Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.
What you will be doing as a Reservation Agent:
- Provides a full range of administrative, clerical and office support including, but not limited to:
- Work closely with the FOM and DOSM in rate setting for all periods.
- Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM.
- Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
- Maintain overall responsibility of reservations; however, ensure Reservations Supervisor runs the day-to-day operations of the department.
- Work closely with the FOM & Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
- Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
- Actively take reservation enquiries when needed.
- Be involved in all yield and Revmax meetings as designated.
- Ensure minutes are followed up where issues are related to conversion of room night potential.
- Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
- Liase with Credit Manager in relation to requests for Credit.
- Control the loading of all rates into Radisson’s harmony Database and hotels PMS. When appropriate, train Reservations Supervisor to complete task.
- Ensure all complaints through HDBM are actioned within 24 hours.
What we’re looking for:
You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
Who are Frasers Hospitality?
Conceived with the lifestyle preferences of today’s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings. With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers’ intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years. In addition to competitive rates of pay, we also offer a range of great benefits.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reservation Agent in Edinburgh employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Frasers Hospitality. Understand their values, mission, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the Reservation Agent role. Think about your past experiences and how they relate to the job. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your communication and administrative skills. Share specific examples of how you've successfully handled reservations or customer inquiries in the past. This will demonstrate your capability to excel in the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Reservation Agent in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Reservation Agent role. Highlight your relevant experience and skills that match what we're looking for, like communication and attention to detail.
Show Your Enthusiasm: Let your passion shine through in your application! We love seeing candidates who are genuinely excited about the opportunity to work with us at Frasers Suites. A little enthusiasm can go a long way!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Malmaison
✨Know Your Stuff
Before the interview, make sure you understand the role of a Reservation Agent inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like processing reservations and liaising with the sales team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Reservation Agent, communication is key. During the interview, practice clear and concise responses. You might be asked about handling customer inquiries or resolving complaints, so prepare examples from your past experience that highlight your excellent communication and problem-solving skills.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss how you've ensured accuracy in previous jobs, whether it’s in data entry or managing reservations. You could even mention specific tools or methods you use to stay organised and minimise errors.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
