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- Tasks: Welcome guests, assist with luggage, and provide local recommendations.
- Company: Join the vibrant team at Malmaison in Oxford.
- Benefits: Earn £12.50 per hour plus generous benefits and training.
- Why this job: Be the first impression for guests and create memorable experiences.
- Qualifications: Passion for hospitality and a full clean driving licence required.
- Other info: Opportunities for career progression within the front office team.
The predicted salary is between 10 - 15 £ per hour.
Rate of Pay / Hours: £12.50 per Hour plus Generous Company Benefits, Training & Development / 40 Hours per Week
Type of Contract: Permanent
Location: Oxford
Being a Concierge combines customer service & front of house with driver & valeting duties. You are our first impression…
Welcoming our guests as they arrive outside the property, assisting them with their luggage and taking responsibility parking their cars is just the start. You will have just as much interaction with our guests as any other team member, if not more than any other team member. You will be setting the tone for our guests' stay at Malmaison and as a result must be passionate about hospitality and delivering amazing service to our guests with a big smile.
Working as part of the front of house team you will be able to assist on check in and check out and room guests as they start their stay. Local knowledge is an advantage as directions to the nearest attractions will be regularly asked as will questions about the history of the Hotel - don’t worry we can help you learn all about Oxford, the unique features in the property and the attractions in the area. Booking tickets or recommending places to eat – no guest needs to worry as you will be on hand to assist!
A full clean driving license is required for this role.
Progression into a front office position is available for the right candidate.
Concierge in Edinburgh employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Malmaison. Understand their values and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Concierge, you'll be the face of the hotel. Think about scenarios where you might need to handle guest requests or complaints. Practising these interactions can help you feel more confident during the interview.
✨Tip Number 3
Show off your local knowledge! Brush up on Oxford's attractions and dining spots. Being able to recommend places to guests will not only impress your interviewers but also demonstrate your passion for hospitality.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities at Malmaison. Don’t miss out!
We think you need these skills to ace Concierge in Edinburgh
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences where you’ve gone above and beyond for guests, as this will resonate with us at Malmaison.
Highlight Your Local Knowledge: If you know Oxford like the back of your hand, make sure to mention it! We want to see how you can help our guests discover the best spots in town, so drop in any local gems you know.
Keep It Professional Yet Friendly: While we love a casual vibe, remember that professionalism is key. Use a friendly tone but keep your language clear and concise to show us you’re serious about the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get the ball rolling on your journey with us at Malmaison.
How to prepare for a job interview at Malmaison
✨Know Your Stuff
Familiarise yourself with Malmaison and its unique features. Research the history of the hotel and local attractions in Oxford. This will not only impress your interviewers but also show your passion for hospitality.
✨Show Off Your People Skills
As a Concierge, you'll be the first point of contact for guests. Practice your customer service skills by role-playing common scenarios. Think about how you would welcome guests, assist with their luggage, and handle any questions they might have.
✨Drive with Confidence
Since a full clean driving license is required, make sure you're comfortable discussing your driving experience. Be ready to talk about any previous roles where you had to drive or valet cars, and highlight your attention to safety and care.
✨Smile and Be Enthusiastic
Your attitude can set the tone for the entire interview. Approach the conversation with a big smile and genuine enthusiasm for the role. Remember, they’re looking for someone who can deliver amazing service with a positive vibe!
