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- Tasks: Serve delicious food and drinks while creating unforgettable experiences for our guests.
- Company: Join the vibrant Malmaison Cheltenham team in a stunning location.
- Benefits: Enjoy flexible shifts, competitive pay, and amazing staff discounts.
- Why this job: Be the face of our restaurant and make a real difference in guest experiences.
- Qualifications: Passion for customer service and a willingness to learn are essential.
- Other info: Opportunities for career growth with fully funded apprenticeships and wellness initiatives.
The predicted salary is between 10 - 15 £ per hour.
About the Location
Purchased 2015, 61 bedrooms, 62-seater Bar & Grill, 4 private event spaces – largest seats up to 18. With stunning Regency architecture and beautifully manicured gardens, Cheltenham is made up of many unique districts. A quintessentially English spa town full of character. The hotel is just a short stroll from the town's fashionable shopping street, The Promenade, in the chic Montpellier district.
About the Role
Waiter / Waitress, £12.50ph / 40 hours, Permanent position at Malmaison Cheltenham. In this role, you will be the face of the restaurant, helping control the flow and communicating with the Kitchen and restaurant management to ensure a smooth dining experience for our guests. We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days, offering great flexibility if required. Experience isn’t a deal breaker, but a passion for great customer service and a willingness to learn new skills is essential.
Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Sustainability Goals
- 100% of our electricity is generated using renewable energy.
- We recycle a minimum of 70% of the waste from our hotels.
- Moved to a chemical-free cleaning system in our bedrooms and public areas.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested? Click Apply Now. Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Waiter/ Waitress in Cheltenham employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress in Cheltenham
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around the hotel and its surroundings. Familiarising yourself with the atmosphere and vibe will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a waiter or waitress and how you'd handle them. This will not only prepare you for questions but also demonstrate your passion for providing great experiences.
✨Tip Number 3
Network with current staff! If you can, chat with people already working at Malmaison. They can give you insider tips on what the team values and what it’s like to work there, which can be super helpful during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and perks we offer, making it easier for you to land that dream job with us.
We think you need these skills to ace Waiter/ Waitress in Cheltenham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating memorable experiences for our guests!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the role. Mention any previous experience in hospitality or customer service, even if it's informal!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Waiter/Waitress position.
Apply Through Our Website: Don't forget to apply directly through our website! It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining the team.
How to prepare for a job interview at Malmaison
✨Know the Venue
Before your interview, take some time to research Malmaison Cheltenham. Familiarise yourself with its unique features, like the stunning Regency architecture and the vibrant atmosphere of the Montpellier district. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a waiter or waitress, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or handled a difficult situation gracefully. This will demonstrate your passion for creating memorable dining experiences.
✨Be Ready for Flexibility Questions
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to adapt to the busy evening and weekend schedules. This shows that you're ready to meet the demands of the job.
✨Express Your Willingness to Learn
Malmaison values a passion for learning and development. Share your eagerness to grow within the company, whether through their apprenticeship programmes or other training opportunities. This will position you as a candidate who is not just looking for a job, but a career.
