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- Tasks: Be the friendly face of our hotel, ensuring guests have an unforgettable experience.
- Company: Join Hotel Du Vin, a stylish and vibrant hotel in the heart of Cheltenham.
- Benefits: Enjoy competitive pay, generous perks, and opportunities for career growth.
- Why this job: Make guests smile every day while working in a fun and dynamic environment.
- Qualifications: A passion for hospitality and excellent communication skills are essential.
- Other info: Opportunities for apprenticeships and internal progression available.
The predicted salary is between 20000 - 30000 £ per year.
Opened 2007
49 Bedrooms
120‑seater Bistro & Bar
3 Private Event Spaces – seating up to 50
With stunning Regency architecture and beautifully manicured gardens, Cheltenham is made up of many unique districts. A quintessentially English spa town full of character. A hip 18th century hang‑out thanks to George III, Cheltenham is still living up to its billing 200 years later and the hotel is just a short stroll from the town's fashionable shopping street, The Promenade, in the chic Montpellier district.
About The Role
- Role: Receptionist, Hotel Du Vin
- Salary: Competitive Pay plus Generous Company Benefits, Training & Development
- Type of contract/ Hours: Full‑Time / 40 hours per week
- Location: Cheltenham
We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin. You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.
As Receptionist, you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. High standards will be second nature to you. You love people and making guests smile every day knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of. At Hotel du Vin, we create memories that the guest will never forget.
This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards. We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enrol on our apprenticeship scheme after they have completed their probationary period.
Benefits:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- We work with Wagestream giving instant access to your pay as it’s earned.
- Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco‑friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Equal Opportunities:
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Receptionist in Cheltenham employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Cheltenham
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around the area and check out Hotel du Vin. Familiarise yourself with its vibe, the services offered, and the local attractions. This will help you connect better during the chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel, so brush up on your communication and customer service skills. Role-play with a friend or family member to get comfortable handling different guest scenarios.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects the hotel's style while keeping it professional. You want to look approachable and ready to provide that celebrity service!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a chance to stand out. Plus, you’ll find all the latest opportunities there, so don’t miss out!
We think you need these skills to ace Receptionist in Cheltenham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist at Hotel Du Vin. Highlight any relevant experience and skills that match what we’re looking for, like your ability to handle queries and create memorable guest experiences.
Keep It Professional Yet Friendly: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Malmaison
✨Know the Hotel Inside Out
Before your interview, take some time to research Hotel du Vin and its unique offerings. Familiarise yourself with their services, the atmosphere they create, and their commitment to guest satisfaction. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Hospitality Skills
As a receptionist, you'll be the face of the hotel, so it's crucial to highlight your customer service skills. Prepare examples from your past experiences where you've gone above and beyond for guests. This could be anything from resolving a complaint to creating a memorable experience for someone.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the high standards expected at Hotel du Vin and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you. Consider asking about training opportunities or how the team celebrates successes together.
