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- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and managing the Food & Beverage department.
- Company: Join the vibrant team at Hotel Du Vin in Cheltenham, known for its stunning architecture.
- Benefits: Enjoy competitive pay, free meals, discounts, and wellness programmes.
- Why this job: Be the friendly face of the hotel, making a real difference to guests' experiences.
- Qualifications: Night shift experience is essential; previous hospitality roles are a plus.
- Other info: Flexible shifts with opportunities for career progression and apprenticeships.
The predicted salary is between 11 - 14 £ per hour.
Opened 2007. 49 Bedrooms. 120-seater Bistro & Bar. 3 Private Event Spaces – seating up to 50. With stunning Regency architecture and beautifully manicured gardens, Cheltenham is made up of many unique districts. The hotel is located near The Promenade in the chic Montpellier district.
Rate of pay / Hours: £12.75 per hour plus TRONC (service charge)
Contract Type: 30 hours / permanent position
Location: Hotel du Vin Cheltenham
The Night Porter oversees the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and maintaining the standards of the brand. During the night, you will manage the Food & Beverage Department, welcome guests in a friendly and helpful manner, keep public areas immaculate, clean public areas, and prepare meeting and event spaces for the next day. You will assist guests with luggage, handle enquiries, and carry out nightly Health and Safety audits. You should be organised and an excellent communicator.
Responsibilities- Oversee hotel operations during night hours and ensure guest satisfaction.
- Manage the Food & Beverage department during the night shift; greet guests and maintain cleanliness of public spaces.
- Clean public areas and prepare meeting and event spaces for the next day.
- Assist guests with luggage and respond to enquiries.
- Carry out nightly Health and Safety audits.
- Experience in a similar role is beneficial and night shift experience is essential.
- Ability to work a range of shifts; flexibility offered.
We are open 7 days a week, 365 days a year. Shift patterns and contracted hours can be discussed at interview. Apprenticeships are available alongside brand training. Successful candidates can progress to Night Supervisory or Assistant Night Management roles.
Benefits- A share of TRONC / Service Charge
- Meals provided on duty; all breaks paid
- Annual pay review
- 4 on / 4 off shift patterns available
- Discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality (from £65 per night)
- Discounted Friends and Family rate (50% off best available rate)
- 35% off dining in our Brasseries and Bistros
- Fully funded Apprenticeship programmes
- High street discounts and various experiences
- Cycle to work scheme
- Healthcare Cash Plans
- Referral schemes up to £1500
- Uniform provided
- Wellness & National Campaign Days Calendar
- Wagestream for earned wage access
- Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast
- Supportive programs including Brain Charity sponsorship and Employee Assistance Programme
- 100% renewable electricity
- Recycle a minimum of 70% of hotel waste
- Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly kitchen system
- Volunteer to work for sustainable charities 2 days per year on full pay
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Night Porter, Hotel Du Vin in Cheltenham employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter, Hotel Du Vin in Cheltenham
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who might have connections in the hospitality industry. You never know who might have a lead on a Night Porter position at Hotel Du Vin or similar places.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to hotels you’re interested in, like Hotel Du Vin, and express your enthusiasm for working as a Night Porter. A friendly email can go a long way!
✨Tip Number 3
Prepare for interviews by practising common questions related to the Night Porter role. Think about how you’d handle guest enquiries or manage the Food & Beverage department during night shifts. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities, including those for Night Porters, right at your fingertips.
We think you need these skills to ace Night Porter, Hotel Du Vin in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in night shifts or similar roles. We want to see how your skills match what we're looking for in a Night Porter!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and let us know why you’re excited about joining the Hotel Du Vin team.
Showcase Your Communication Skills: As a Night Porter, communication is key! Use your application to demonstrate your ability to interact with guests and handle enquiries effectively. We love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Malmaison
✨Know the Hotel Inside Out
Before your interview, take some time to research Hotel Du Vin and its unique offerings. Familiarise yourself with their services, the layout of the hotel, and any recent news or events. This will show your genuine interest in the role and help you answer questions more confidently.
✨Highlight Your Night Shift Experience
Since night shift experience is essential for this role, be ready to discuss your previous experiences working at night. Share specific examples of how you've managed guest expectations during late hours and maintained high standards in a similar environment.
✨Demonstrate Your Communication Skills
As a Night Porter, excellent communication is key. Prepare to showcase your ability to interact with guests in a friendly and helpful manner. Think of scenarios where you’ve successfully resolved guest enquiries or complaints, and be ready to share those stories.
✨Show Your Organisational Skills
The role requires a high level of organisation, especially when preparing meeting and event spaces. Be prepared to discuss how you prioritise tasks during busy shifts and ensure that everything runs smoothly. Mention any tools or methods you use to stay organised.
