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- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and brand standards.
- Company: Reputable hotel chain in Cheltenham with a focus on customer service.
- Benefits: Competitive pay of £12.75/hr plus TRONC and career progression opportunities.
- Why this job: Join a dynamic team and make a difference during the night shift.
- Qualifications: Experience in a similar night role and a passion for customer service.
- Other info: Perfect for those seeking flexible hours and growth in the hospitality industry.
The predicted salary is between 13 - 16 £ per hour.
A notable hotel chain in Cheltenham is looking for a Night Porter to oversee hotel operations from sundown to sunrise. The role involves managing guest expectations, maintaining brand standards, and assisting guests with any inquiries.
Candidates should have experience in a similar role, especially during night shifts. The position offers competitive pay and the opportunity for career progression within the company. A commitment to excellent customer service is essential.
Night Operations Host — Night Shift | £12.75/hr + TRONC in Cheltenham employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Operations Host — Night Shift | £12.75/hr + TRONC in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can really give you an edge when applying for that Night Operations Host role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you went above and beyond for guests. This will show that you’re committed to maintaining those brand standards they’re looking for.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the Night Porter position.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs like the Night Operations Host. Plus, you’ll get access to exclusive resources that can help you nail that interview and land the job.
We think you need these skills to ace Night Operations Host — Night Shift | £12.75/hr + TRONC in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in night shifts or hospitality roles. We want to see how your background aligns with the Night Operations Host position!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about working nights and how you can enhance our guests' experiences. Let us know what makes you the perfect fit for our team.
Showcase Customer Service Skills: Since excellent customer service is key, include examples of how you've gone above and beyond for guests in previous roles. We love hearing about your commitment to making every guest feel special!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Malmaison
✨Know the Night Shift Inside Out
Make sure you understand the unique challenges and responsibilities of working night shifts. Research common issues that arise during these hours, like managing guest expectations when most services are limited, and be ready to discuss how you would handle them.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you went above and beyond for guests. Think about specific situations that highlight your problem-solving skills and ability to maintain brand standards even under pressure.
✨Familiarise Yourself with the Hotel's Brand
Take some time to learn about the hotel chain’s values and brand standards. This will not only help you align your answers with what they’re looking for but also show that you’re genuinely interested in being part of their team.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the role and the company culture. This shows your enthusiasm and helps you determine if the night operations host position is the right fit for you.
