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For Companies At a Glance
- Tasks: Manage guest experiences and create lasting memories in a vibrant hotel environment.
- Company: Renowned hotel group in Cheltenham with a focus on hospitality excellence.
- Benefits: Competitive pay, generous benefits, apprenticeship opportunities, and health plans.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Passion for hospitality and excellent customer service skills.
- Other info: Full-time position with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
A renowned hotel group in Cheltenham is seeking a friendly and energetic Receptionist to join their team. Responsibilities include managing guest experiences, handling queries, and creating lasting memories. Ideal candidates should demonstrate a passion for hospitality and customer service excellence. This full-time position offers competitive pay and generous company benefits including apprenticeship opportunities and health plans.
Guest Experience Receptionist — Hospitality Pro in Cheltenham employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Receptionist — Hospitality Pro in Cheltenham
✨Tip Number 1
Get to know the hotel group before your interview! Research their values, mission, and what makes them stand out in the hospitality industry. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest queries or complaints. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional when you arrive for your interview. It shows that you take the role seriously and understand the importance of presentation.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Guest Experience Receptionist — Hospitality Pro in Cheltenham
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your customer service skills and how you’ve gone the extra mile to create memorable moments for guests.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Use keywords from the job description to show that you understand what we’re looking for in a Guest Experience Receptionist. It’ll help us see you as a perfect fit!
Be Friendly and Approachable: Since this role is all about creating a welcoming atmosphere, your written application should reflect your friendly personality. Use a warm tone and be genuine in your writing to give us a taste of how you’d interact with our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Malmaison
✨Know the Company Inside Out
Before your interview, do some homework on the hotel group. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your Passion for Hospitality
During the interview, share specific examples of how you've gone above and beyond for guests in previous roles. Whether it’s a memorable guest interaction or a time you resolved an issue, let your enthusiasm for creating positive experiences shine through.
✨Practice Common Interview Questions
Prepare for typical questions like 'How would you handle a difficult guest?' or 'What does excellent customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally to reflect the hotel's image. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand well.
