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For Companies At a Glance
- Tasks: Lead the reception team and create unforgettable guest experiences at our vibrant hotel.
- Company: Join Malmaison, a trendy hotel brand in the heart of Brighton Marina.
- Benefits: Enjoy discounted stays, high street discounts, and wellness initiatives.
- Why this job: Be the face of our hotel and make guests smile every day!
- Qualifications: Experience in hotel reception and team management is essential.
- Other info: Opportunities for career progression and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Opened 201673 bedrooms, 150-seater Bar & Grill, 4 private event spaces - largest seats up to 100. Situated on the waterfront of Brighton Marina and within walking distance of Brighton's famed beachfront with the Palace Pier. Brighton is one of the most vibrant, colourful and creative cities in Europe, offering a fantastic mix of iconic attractions, nightlife, arts, culture, and year-round festivals and events.
About The Role
As Reception Manager at Malmaison, you will be the face of our hotel, ensuring high standards and delivering exceptional service to our guests. You will manage a small team and assume some Duty Manager responsibilities. Experience in a Hotel Reception and familiarity with the reservations system Opera is ideal.
Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes.
- High Street Discounts on a range of shops, experiences, and holidays.
- Cycle to work scheme – save up to 40% on bikes.
- Healthcare Cash Plans from £5 per month.
- Referral schemes that pay up to £1500 for successful job placements.
- A decent uniform provided.
- Wellness & National Campaign Days Calendar promoting activities.
- Wagestream for instant access to your pay.
- Complimentary stays on your 1st, 3rd, and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7.
Probationary Benefits
- Private Medical Healthcare.
- Bonus Plan based on clear and transparent KPI’s.
- Critical Illness cover.
- Life Assurance.
Our Sustainability Goals
- 100% of our electricity is generated using renewable energy.
- We recycle a minimum of 70% of the waste from our hotels.
- Moved to a chemical-free cleaning system in our bedrooms and public areas.
- Volunteer to work for sustainable charities 2 days per year on full pay.
Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Reception Manager in Brighton employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Malmaison's vibe online. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the Reception Manager role and be ready to share examples of your past successes.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions count, especially when you're the face of the hotel. Show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Reception Manager in Brighton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in hotel reception and any familiarity with systems like Opera. We love seeing how your background aligns with what we’re looking for, so be specific!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to get your key skills across quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Malmaison family!
How to prepare for a job interview at Malmaison
✨Know the Venue Inside Out
Before your interview, take some time to research Malmaison and its unique offerings. Familiarise yourself with the hotel’s amenities, the Bar & Grill, and the event spaces. This knowledge will not only impress your interviewers but also help you articulate how you can enhance the guest experience.
✨Showcase Your People Skills
As a Reception Manager, you'll be the face of the hotel. Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you turned a guest's experience around or went above and beyond to make someone smile. This will demonstrate your ability to create memorable experiences.
✨Highlight Your Leadership Experience
Since you'll be managing a small team, it's crucial to showcase your leadership skills. Prepare to discuss your management style and provide examples of how you've successfully led a team in a previous role. Mention any experience with training staff or handling difficult situations, as this will show you're ready for the responsibilities of the position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, think about how you would handle an overbooked situation or a guest complaint. Practising these scenarios will help you respond confidently and demonstrate your critical thinking skills during the interview.
