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- Tasks: Lead the front desk team and ensure top-notch customer service.
- Company: Renowned hotel chain in Brighton with a focus on guest experience.
- Benefits: Competitive pay, full-time contract, and great career development perks.
- Why this job: Join a vibrant team and make guests' stays unforgettable.
- Qualifications: Experience in hotel reception and familiarity with the Opera system.
- Other info: A supportive environment that prioritises your wellbeing and growth.
The predicted salary is between 30000 - 42000 £ per year.
A well-known hotel chain in Brighton is seeking a passionate Reception Manager to lead the front desk team. This role involves ensuring high standards of customer service and managing reception operations effectively. The ideal candidate will have prior experience in a hotel reception and be familiar with the Opera system. This position offers competitive pay, a full-time permanent contract, and numerous benefits that support career development and wellbeing.
Guest Experience Manager - Boutique Waterfront Hotel in Brighton employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager - Boutique Waterfront Hotel in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at hotels. They might know about openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your customer service skills and how you've handled tricky situations.
✨Tip Number 3
Research the hotel chain! Knowing their values and what makes them unique will help you tailor your answers during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Guest Experience Manager. Don’t miss out on the chance to join a fantastic team in Brighton!
We think you need these skills to ace Guest Experience Manager - Boutique Waterfront Hotel in Brighton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing top-notch guest experiences!
Highlight Relevant Experience: Make sure to showcase your previous experience in hotel reception roles. Mention any specific achievements or responsibilities that relate to managing a front desk team and using systems like Opera.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. We love seeing candidates who pay attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our boutique waterfront hotel!
How to prepare for a job interview at Malmaison
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel chain and its values. Research their customer service standards and think about how your experience aligns with their expectations. This will show that you’re genuinely interested in the role and ready to contribute.
✨Showcase Your Experience
Be prepared to discuss your previous roles in hotel reception, especially any leadership experience. Think of specific examples where you’ve improved customer service or managed a team effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Opera
Since familiarity with the Opera system is a must, brush up on your skills before the interview. If you have any specific experiences using it, be ready to share them. If you don’t have direct experience, mention any similar systems you’ve used and your ability to learn quickly.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team dynamics, opportunities for career development, or how they measure success in the guest experience. It shows you’re engaged and thinking about how you can fit into their culture.
