Role: National Meetings, Events & Groups Support Executive - Malmaison & Hotel du Vin
Salary: Competitive Salary and Benefits
Location: Birmingham Office - Hybrid
Malmaison & Hotel du Vin have 37 inspiring lifestyle hotels across the two exceptional brands within the UK. We’re looking for a National Meetings, Events & Groups Support Executive to join us and play a vital role in the central Meetings & Events team. This role will offer remote support, particularly during periods of resource challenge ensuring continuity of service, operational excellence and revenue delivery.
This role is key in driving occupancy and revenues, ensuring brand-standard handling of enquiries, contract negotiation, payment processes and event coordination. As an experienced user of Opera Cloud OSEM, the postholder will uphold MHDV SOPs and champion best practice across the estate. Day to day duties will include responding to hotel and group rfps/enquiries via email and third parties, sending proposals and contracts, collecting pre-payment, compiling function sheets and entering rooming lists.
What are we looking for?
- Proven Meetings & Events experience within a hotel environment, with strong knowledge of enquiry and team management.
- Previous use of Opera Cloud OSEM.
- Strong commercial acumen with the ability to analyse data and influence revenue outcomes.
- Excellent communication, interpersonal and relationship-building skills.
- Highly organised with the ability to manage multiple properties, priorities and deadlines simultaneously.
- Flexible, proactive and solutions-focused, with a high degree of professionalism and integrity.
Systems literate, to include Opera – Opera Cloud OSEM, SevenRooms, Creventa, UpMail, Fourth Hospitality, Mapal, Excel, Word, Outlook, and OneDrive
This role is based at our Birmingham office but on a hybrid basis.
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National Meetings & Events and Groups Support Executive in Birmingham employer: Malmaison
Hotel Du Vin, Wimbledon is an exceptional employer that values its team members and fosters a supportive work culture. With competitive pay, flexible shift patterns, and opportunities for career advancement into supervisory roles, employees can thrive in a dynamic environment while ensuring guests enjoy a memorable stay. Join us to be part of a dedicated team where your contributions are recognised and rewarded.
