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For Companies At a Glance
- Tasks: Handle customer enquiries and showcase our amazing hotels with outstanding service.
- Company: Join a leading hospitality company in Birmingham with a vibrant team.
- Benefits: Enjoy a competitive salary of £25,800 plus OTE and generous perks.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: Customer service experience and confidence in phone communication are essential.
- Other info: Flexible shift work with opportunities for growth and development.
The predicted salary is between 25800 - 25800 £ per year.
A leading hospitality company is seeking a Call Centre Sales Agent in Birmingham. This role involves handling customer enquiries, showcasing our hotels, and ensuring outstanding service.
Ideal candidates should have a background in customer service, confidence speaking on the phone, and a strong attention to detail.
The position is shift-based, working 5 days from 7 with some weekend work expected. Generous company perks, including a competitive salary of £25,800 plus OTE, are offered.
Hotel Reservations Sales Pro with Strong OTE & Shift Work in Birmingham employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Sales Pro with Strong OTE & Shift Work in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their hotels, values, and what makes them stand out in the hospitality industry. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with friends or family. Focus on being clear, confident, and friendly – it’ll make a huge difference!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Hotel Reservations Sales Pro with Strong OTE & Shift Work in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and provided outstanding service in the past. Use specific examples to demonstrate your skills!
Be Confident and Clear: Since this role involves speaking on the phone, it's important to convey your confidence in your written application. Use a friendly tone and clear language to show us you can communicate effectively.
Attention to Detail is Key: Pay close attention to your application details. Typos or unclear information can make a bad impression. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Malmaison
✨Know Your Stuff
Before the interview, make sure you research the company and its hotels. Familiarise yourself with their services and any recent news. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Since this role involves handling customer enquiries over the phone, practice your phone etiquette. Role-play common scenarios with a friend or family member to get comfortable with responding to customer queries and showcasing the hotels effectively.
✨Showcase Your Customer Service Skills
Be ready to share specific examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to meet a customer's needs, as this will demonstrate your suitability for the role.
✨Prepare for Shift Work Questions
Since the position requires shift work, be prepared to discuss your availability and how you manage work-life balance. Show that you're flexible and willing to adapt to the demands of the job, especially during weekends.
