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- Tasks: Engage with customers, handle enquiries, and showcase our fabulous hotels.
- Company: Join a vibrant team at Malmaison and Hotel du Vin in Birmingham.
- Benefits: Generous salary, discounts, wellness initiatives, and career development opportunities.
- Why this job: Make great experiences happen while enjoying a fun work environment.
- Qualifications: Customer service experience, confidence on the phone, and a passion for helping others.
- Other info: Enjoy complimentary stays and be part of a sustainable company culture.
The predicted salary is between 25800 - 25800 £ per year.
£25,800 Basic + £6000 OTE Plus Generous Company Benefits, Training & Development. This role is shift based working 5 days from 7. Some weekend work is to be expected.
We are looking for a new team member to join our central office in Birmingham. As a Reservations Sales Agent, you’ll be working on behalf of the 37 Malmaison and Hotel du Vin properties we currently have across the UK. From talking to customers and handling enquiries to maximising conversion and showcasing our fabulous hotels and services. Making great experiences happen for our guests will be your top priority, doing whatever you can to ensure they get the top-notch service they deserve, every time.
You will (ideally!) have:
- a background in a customer services role (6 months or more would be great)
- a natural enthusiasm for customer service
- lashings of confidence when speaking to customers on the phone
- great attention for detail and a passion for customer care
- a hunger to succeed and meet targets
- the ability to find your way around a computer
- good listening skills
- be a quick thinker with plenty of initiative and good problem solving skills
Benefits:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream: instant access to pay as it’s earned, ability to stream up to 50% of earned wages.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy, with most from wind farms in the UK.
- We recycle a minimum of 70% of hotel waste, championed by our Sustainability Council.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Call Centre Sales Agent in Birmingham employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Sales Agent in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Malmaison and Hotel du Vin. Understand their values, services, and what makes them stand out. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer enquiries over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common questions and scenarios you might face.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to think on your feet and provide excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. So, hit that 'Apply Now' button and let’s get you started on this exciting journey!
We think you need these skills to ace Call Centre Sales Agent in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to make a difference in our guests' experiences.
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked in customer service before. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Call Centre Sales Agent role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Malmaison
✨Know Your Stuff
Before the interview, make sure you know the ins and outs of the company and the role. Familiarise yourself with the Malmaison and Hotel du Vin properties, their services, and what makes them stand out. This will show your enthusiasm and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or successfully resolved a tricky situation. This will demonstrate your passion for customer care and problem-solving abilities.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer service. You might get asked how you would handle a difficult customer or how you would upsell a service. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress to Impress
Even though it’s a call centre role, first impressions matter! Dress smartly for the interview to convey professionalism. A neat appearance can boost your confidence and set a positive tone for the conversation.
