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- Tasks: Manage hotel operations at night, ensuring guest satisfaction and cleanliness.
- Company: Leading hospitality chain in Oxford with a focus on guest experience.
- Benefits: Career progression through training, competitive pay, and a vibrant work environment.
- Why this job: Join a dynamic team and make a difference in guests' night experiences.
- Qualifications: Prior experience in hospitality and ability to work night shifts.
- Other info: Great opportunities for apprenticeships and personal growth.
The predicted salary is between 23000 - 35000 £ per year.
A leading hospitality chain in Oxford is seeking a Night Porter to manage hotel operations during night hours. The role includes overseeing guest needs, maintaining cleanliness in public areas, and ensuring the Food & Beverage Department runs smoothly at night.
Ideal candidates will have prior experience in a similar role and are required to have night shift experience. The position offers opportunities for career progression through training and apprenticeships.
Night Operations & Guest Experience Lead in Oxford employer: Malmaison Hotels
Contact Detail:
Malmaison Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Operations & Guest Experience Lead in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work night shifts. They can give you insider tips and might even know about openings before they're advertised.
✨Tip Number 2
Show off your experience! When you get the chance to chat with potential employers, highlight your previous roles and how they relate to managing operations at night. We want to see how you can keep things running smoothly!
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait for the perfect moment. Apply through our website and make sure to follow up. A little persistence goes a long way in the hospitality world.
✨Tip Number 4
Prepare for the interview by understanding the company’s values and how they align with guest experience. We love candidates who can demonstrate their passion for hospitality and how they can enhance the guest experience during those late-night hours.
We think you need these skills to ace Night Operations & Guest Experience Lead in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in hospitality, especially night shifts. We want to see how your background aligns with the Night Operations & Guest Experience Lead role, so don’t hold back on showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for guest experience and how you can contribute to our team. We love seeing personality, so let your enthusiasm for the role come through.
Showcase Your Flexibility: Since this role involves night shifts, make sure to mention your availability and willingness to work during those hours. We appreciate candidates who are adaptable and ready to take on the challenges of night operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Night Operations & Guest Experience Lead position. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Malmaison Hotels
✨Know the Night Shift Inside Out
Make sure you understand the unique challenges and responsibilities that come with working night shifts. Research common issues faced during these hours, like managing guest needs when they arise and maintaining a calm atmosphere. This will show your potential employer that you're prepared for the role.
✨Showcase Your Guest Experience Skills
Prepare examples from your past experience where you've gone above and beyond to ensure guest satisfaction. Whether it’s resolving complaints or creating a welcoming environment, having specific stories ready will demonstrate your commitment to excellent service.
✨Familiarise Yourself with Food & Beverage Operations
Since the role involves overseeing the Food & Beverage Department, brush up on basic knowledge of food safety standards and beverage service. Being able to discuss how you would handle late-night service or manage inventory will impress the interviewers.
✨Highlight Your Cleanliness Standards
Discuss your approach to maintaining cleanliness in public areas, especially during the quieter night hours. Share any relevant experiences where you implemented effective cleaning routines or dealt with unexpected messes, as this shows your proactive attitude towards maintaining hotel standards.
