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- Tasks: Welcome guests, assist with luggage, and share local tips for an unforgettable stay.
- Company: Reputable hotel group in Oxford known for exceptional guest service.
- Benefits: Discounted room rates, healthcare cash plans, and a wellness programme.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Strong customer service skills and a full clean driving licence.
- Other info: Exciting opportunities for growth in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
A prominent hotel group in Oxford is seeking a Concierge to provide exceptional service to guests. You will be responsible for welcoming guests upon arrival, assisting with luggage, and providing local knowledge and recommendations.
The ideal candidate will have strong customer service skills and a full clean driving license.
Benefits include discounted room rates, healthcare cash plans, and a wellness program, making this an attractive role within a reputable hospitality brand.
Guest Experience Concierge – Front of House in Oxford employer: Malmaison Hotels
Contact Detail:
Malmaison Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Concierge – Front of House in Oxford
✨Tip Number 1
Make sure to research the hotel group before your interview. Knowing their values and what makes them stand out will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different guest situations, from welcoming them to providing local recommendations. This will help you feel more confident during the interview.
✨Tip Number 3
Don’t forget to highlight your driving skills! Since a full clean driving license is a must, be ready to discuss how your driving experience can enhance the guest experience, especially when it comes to transportation needs.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to showcase your skills and passion for hospitality, so don’t hesitate to take that step and get your application in.
We think you need these skills to ace Guest Experience Concierge – Front of House in Oxford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with guests and your passion for providing exceptional service. Don’t be afraid to share a little about yourself and what makes you the perfect fit for our team.
Highlight Relevant Experience: Make sure to showcase any previous experience in customer service or hospitality. We love seeing how you've gone above and beyond for guests in the past. Use specific examples to illustrate your skills and how they relate to the role of a Concierge.
Tailor Your Application: Take a moment to tailor your application to the job description. We appreciate when candidates take the time to align their skills and experiences with what we’re looking for. Mention your local knowledge and any recommendations you can provide to guests!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Malmaison Hotels
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel group. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond for a guest. This will demonstrate your ability to handle various scenarios that may arise in the role.
✨Dress to Impress
As a Guest Experience Concierge, first impressions matter. Dress smartly and professionally for your interview. This reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during the interview. Inquire about the hotel's approach to guest satisfaction or how they support their staff's development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
