Concierge - Oxford

Rate of Pay / Hours: £12.50 per Hour plus Generous Company Benefits, Training & Development / 40 Hours per Week

Type of Contract: Permanent

Location: Oxford

Responsibilities

Being a Concierge combines customer service & front of house with driver & valeting duties. You are our first impression. Welcoming our guests as they arrive outside the property, assisting them with their luggage and taking responsibility for parking their cars is just the start. You will have just as much interaction with our guests as any other team member, if not more than any other team member. You will be setting the tone for our guests' stay at Malmaison and as a result must be passionate about hospitality and delivering amazing service to our guests with a big smile. Working as part of the front of house team you will be able to assist on check-in and check-out and room guests as they start their stay. Local knowledge is an advantage as directions to the nearest attractions will be regularly asked, and guests also ask questions about the history of the Hotel. Booking tickets or recommending places to eat – no guest needs to worry as you will be on hand to assist! A full clean driving license is required for this role. Progression into a front office position is available for the right candidate.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• Wellness & National Campaign Days Calendar which promotes and encourages activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• Wagestream giving instant access to your pay as it’s earned.
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from wind farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels.
• We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.