Receptionist in Manchester

Overview

You will be the face of our hotel, get paid for doing what you love, and enjoy loads of perks and benefits. You must have a natural hospitality charm and a passion for service. You will strive to make our guests\’ experience with Malmaison the best it can be while handling queries of all shapes and sizes. As Receptionist you are the first and last person our guests see, you set the tone for the visit and you ensure that everything has gone above and beyond before they leave. High standards will be second nature to you. You love people and making guests smile every day, knowing you have delivered celebrity service. You want to be part of something different, working with great food, drink and a brand you will be proud of. At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison—we actively encourage internal development and progression. Malmaison is on target to have 100 new apprentices in the business by year end, and candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Transformed from an elegant 19th century warehouse and former dolls factory, Malmaison is conveniently located across Piccadilly Station and within walking distance of the city’s attractions. Manchester is famous for its football clubs, diverse culture, and character; it has been recognized in travel and lifestyle lists for its appeal. Manchester was the heart of the Revolution and has a storied history in industry and transport.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 for helping friends find jobs.
• A decent uniform that doesn’t look like you’re from a 70s TV sitcom.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness week and more.
• Wagestream option to access pay as it’s earned, with real-time wage tracking.
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• Support as a proud sponsor of The Brain Charity, helping people with neurological conditions lead longer, healthier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy, with most coming from wind farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels, championed by our Sustainability Council.
• We have moved to a chemical-free cleaning system in our bedrooms and public areas, and use an enzyme-based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay.