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- Tasks: Manage hotel operations overnight and ensure guests receive top-notch service.
- Company: Join Malmaison, a vibrant hotel brand in the heart of Manchester.
- Benefits: Enjoy competitive pay, free meals, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences.
- Qualifications: Experience in hospitality management and strong guest service skills required.
- Other info: Opportunities for progression and a supportive work environment await you.
The predicted salary is between 11 - 16 £ per hour.
Situated on Albert Square, across from Manchester's iconic Town Hall and just a stone's throw away from Deansgate and some of the city's most famous attractions. The city has a rich industrial and cultural history, evolving into a vibrant, inclusive, and creative centre. Manchester looks forward as it embraces innovation and change, celebrating diversity.
About the Role
Rate of pay / Hours: £13.52 per hour plus TRONC (service charge), 42 hours
Contract Type: 4 on / 4 off shift pattern
Location: Malmaison
Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.
Are high standards second nature to you? Do you love people and making guests smile every day, knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!
The Night Manager oversees the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained. We create memories that the guest will never forget. This could be the next step for you into a Head of Department position within Malmaison - we actively encourage internal development and progression, Onwards and Upwards.
Responsibilities
- Oversee the running of the hotel from sundown to sunrise and manage guest expectations.
- Ensure brand standards are maintained and provide high-quality service.
- Deliver celebrity service and maintain a high level of guest satisfaction.
- Lead and develop the front-of-house team; support staffing and training needs as required.
- Collaborate with other departments to ensure smooth hotel operations overnight.
Qualifications / Requirements
- Experience in a hotel or hospitality management role, with a focus on night operations preferred.
- Strong guest service skills and the ability to elevate guest experience.
- Ability to work 4 on / 4 off shifts and manage overnight operations.
Benefits
- A share of TRONC / Service Charge.
- Meals provided on duty and all breaks are paid.
- Annual pay review.
- 4 on / 4 off shift patterns available.
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and more.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500.
- Uniform provided; wellness and national campaign days to promote wellbeing.
- Wagestream for instant access to earned wages.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Support from The Brain Charity and an Employee Assistance Programme (24/7).
- Private Medical Healthcare after probation, plus a Bonus Plan, Critical Illness cover and Life Assurance.
- Our Sustainability Goals include 100% renewable electricity, 70% waste recycling, chemical-free cleaning in bedrooms and public areas, and enzyme-based eco-friendly systems in kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay.
Night Manager in Manchester employer: Malmaison Hotels
Contact Detail:
Malmaison Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories about how you've gone above and beyond for guests in the past. Remember, they want someone who can deliver that celebrity service!
✨Tip Number 3
Research the company culture! Before your interview, check out Malmaison's values and what makes them tick. Tailor your answers to show how you fit into their vibe. It’ll make you stand out as a candidate who truly gets it.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're serious about the role. So, don’t hesitate – hit that apply button and let’s get started on this journey together!
We think you need these skills to ace Night Manager in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application: Make sure to tailor your application to the Night Manager role. Highlight your experience in hotel management and any specific skills that align with our brand standards and guest service expectations.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what really matters.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about what we offer at Malmaison.
How to prepare for a job interview at Malmaison Hotels
✨Know the Brand Inside Out
Before your interview, take some time to research Malmaison and its values. Understand their commitment to high standards and celebrity service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Guest Service Skills
As a Night Manager, guest satisfaction is key. Prepare examples from your past experiences where you’ve gone above and beyond to ensure guests had a memorable stay. Highlighting these moments will demonstrate your ability to elevate the guest experience.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations during night operations. Think about potential challenges like managing guest complaints or coordinating with other departments. Practising your responses will help you feel more confident and prepared.
✨Emphasise Team Leadership
Since the role involves leading the front-of-house team, be ready to discuss your leadership style. Share examples of how you’ve supported and developed team members in the past. This will show that you’re not just a manager but a mentor who fosters growth within the team.
